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Abstract
This study aims to examine the effects of Human Resource (HR) Analytics and Perceived Organizational Support (POS) on employee performance, with employee engagement as a mediating variable, in the context of organizations in Makassar City, Indonesia. Grounded in Evidence-Based Management and Social Exchange Theory, this research seeks to provide a comprehensive understanding of how data-driven HR practices and organizational support jointly influence employee outcomes. A quantitative research design was employed using a survey method, with data collected from employees across various organizations in Makassar. The analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to evaluate both measurement and structural models, including direct and indirect relationships among variables.
The findings reveal that HR Analytics and POS have significant positive effects on employee performance, both directly and indirectly through employee engagement. Employee engagement was found to play a substantial mediating role, indicating that the impact of HR Analytics and POS on performance is partially transmitted through enhanced psychological involvement and work-related commitment. Additionally, the model demonstrates strong explanatory power, confirming the robustness of the proposed relationships.
This study contributes to the human resource management literature by integrating Evidence-Based Management and Social Exchange Theory into a unified framework, highlighting the interplay between technological and relational factors in shaping employee performance. Practically, the findings suggest that organizations should align data-driven HR practices with supportive organizational environments to foster employee engagement and optimize performance outcomes.
Keyword : HR Analytics, Perceived Organizational Support, Employee Performance through Employee
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References
- Adewumi, O., et al. (2024). Assessing the role of HR analytics in transforming employee retention and satisfaction strategies. Human Resource Management Review. (2025). The psychological impact of human resource analytics on employees.
- Ajiga, D., Hamza, O., Eweje, A., & Kokogho, E. (2024). Assessing the role of HR analytics in transforming employee retention and satisfaction strategies. International Journal of Social Science Exceptional Research, 3(1), 87–94.
- Al-Taie, M., & Khattak, M. N. (2024). The impact of perceived organizational support and human resources practices on innovative work behavior. Frontiers in Psychology, 15.
- Bonilla-Chaves, E. F., Palos-Sánchez, P. R., Folgado-Fernández, J. A., & Marino-Romero, J. A. (2024). The effect of innovation performance on the adoption of human resources analytics in business organizations. Electronic Research Archive, 32(2), 1126–1144.
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- Haji-Othman, Y., & Yusuff, M. S. S. (2022). Assessing reliability and validity of attitude construct using PLS-SEM. International Journal of Academic Research in Business and Social Sciences, 12(5), 378–385.
- Henseler, J., Ringle, C. M., & Sarstedt, M. (2021). Testing measurement invariance of composites using PLS. International Marketing Review.
- Human Resource Management Review. (2025). The psychological impact of human resource analytics on employees.
- Jufrizen, J., Harahap, D. S., & Khair, H. (2024). Leader-member exchange and employee performance: Mediating roles of work engagement and job satisfaction. Journal of Economics, Business, and Accountancy Ventura, 26(3), 306–322.
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- Rajâa, O., & Mekkaoui, A. (2025). Perceived organizational support and employee performance.
- Rajâa, O., & Mekkaoui, A. (2025). Social exchange theory and human resource performance.
- Ravesangar, K., & Narayanan, S. (2024). Adoption of HR analytics to enhance employee retention in the workplace. Human Resources Management and Services, 6(3).
- Sarstedt, M., Ringle, C. M., & Hair, J. F. (2021). Partial least squares structural equation modeling. Handbook of Market Research.
- Stachová, K., Stacho, Z., Šamalík, P., & Sekan, F. (2024). The impact of E-HRM tools on employee engagement. Administrative Sciences, 14(11), 303.
- Sulastri, I. A. P. (2025). HR analytics, employee engagement, and organizational performance in Bali hospitality. Journal of Management and Accounting Sciences, 13(2), 8–19.
- Suri, N., & Lakhanpal, P. (2024). People analytics enabling HR strategic partnership: A review. South Asian Journal of Human Resources Management, 11(1), 130–164.
- Vadithe, R. N., & Kesari, B. (2025). Examining the impact of HR analytics on organizational performance: The mediating effects of employee engagement. Vision: The Journal of Business Perspective.
- Wu, H., & Lv, H. (2024). A meta-analysis on social exchange relationships and employee innovation in teams. Humanities and Social Sciences Communications, 11, 1555.
- Yamin, S., & Kurniawan, H. (2020). Structural equation modeling with SmartPLS. Salemba Infotek.
- Zebua, D. K., Santosa, T. A., & Putra, F. D. (2024). The role of HR analytics in enhancing organizational performance: A review literature. Indonesia Journal of Engineering and Education Technology, 2(2), 363–368.
References
Adewumi, O., et al. (2024). Assessing the role of HR analytics in transforming employee retention and satisfaction strategies. Human Resource Management Review. (2025). The psychological impact of human resource analytics on employees.
Ajiga, D., Hamza, O., Eweje, A., & Kokogho, E. (2024). Assessing the role of HR analytics in transforming employee retention and satisfaction strategies. International Journal of Social Science Exceptional Research, 3(1), 87–94.
Al-Taie, M., & Khattak, M. N. (2024). The impact of perceived organizational support and human resources practices on innovative work behavior. Frontiers in Psychology, 15.
Bonilla-Chaves, E. F., Palos-Sánchez, P. R., Folgado-Fernández, J. A., & Marino-Romero, J. A. (2024). The effect of innovation performance on the adoption of human resources analytics in business organizations. Electronic Research Archive, 32(2), 1126–1144.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables. Journal of Marketing Research, 18(1), 39–50.
Ghozali, I. (2021). Partial least squares: Concepts, techniques, and applications using SmartPLS 3.0. Publishing Agency of Diponegoro University.
GIO Journal. (2024). HR analytics between ambition and reality
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2020). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). Sage Publications.
Hair, J. F., Sarstedt, M., Ringle, C. M., & Gudergan, S. (2020). Advanced issues in PLS-SEM. Sage Publications.
Haji-Othman, Y., & Yusuff, M. S. S. (2022). Assessing reliability and validity of attitude construct using PLS-SEM. International Journal of Academic Research in Business and Social Sciences, 12(5), 378–385.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2021). Testing measurement invariance of composites using PLS. International Marketing Review.
Human Resource Management Review. (2025). The psychological impact of human resource analytics on employees.
Jufrizen, J., Harahap, D. S., & Khair, H. (2024). Leader-member exchange and employee performance: Mediating roles of work engagement and job satisfaction. Journal of Economics, Business, and Accountancy Ventura, 26(3), 306–322.
Medina-Garrido, J. A., Biedma-Ferrer, J. M., & Ramos-Rodriguez, A. R. (2023). Relationship between work-family balance, employee well-being and job performance.
Mohiya, M. (2025). The effect of social media on employee engagement: The mediating role of perceived organizational support. Humanities and Social Sciences Communications, 12, 559.
Rajâa, O., & Mekkaoui, A. (2025). Perceived organizational support and employee performance.
Rajâa, O., & Mekkaoui, A. (2025). Social exchange theory and human resource performance.
Ravesangar, K., & Narayanan, S. (2024). Adoption of HR analytics to enhance employee retention in the workplace. Human Resources Management and Services, 6(3).
Sarstedt, M., Ringle, C. M., & Hair, J. F. (2021). Partial least squares structural equation modeling. Handbook of Market Research.
Stachová, K., Stacho, Z., Šamalík, P., & Sekan, F. (2024). The impact of E-HRM tools on employee engagement. Administrative Sciences, 14(11), 303.
Sulastri, I. A. P. (2025). HR analytics, employee engagement, and organizational performance in Bali hospitality. Journal of Management and Accounting Sciences, 13(2), 8–19.
Suri, N., & Lakhanpal, P. (2024). People analytics enabling HR strategic partnership: A review. South Asian Journal of Human Resources Management, 11(1), 130–164.
Vadithe, R. N., & Kesari, B. (2025). Examining the impact of HR analytics on organizational performance: The mediating effects of employee engagement. Vision: The Journal of Business Perspective.
Wu, H., & Lv, H. (2024). A meta-analysis on social exchange relationships and employee innovation in teams. Humanities and Social Sciences Communications, 11, 1555.
Yamin, S., & Kurniawan, H. (2020). Structural equation modeling with SmartPLS. Salemba Infotek.
Zebua, D. K., Santosa, T. A., & Putra, F. D. (2024). The role of HR analytics in enhancing organizational performance: A review literature. Indonesia Journal of Engineering and Education Technology, 2(2), 363–368.