Main Article Content
Abstract
Penelitian ini bertujuan untuk menganalisis pengaruh strategi pemasaran online dan offline terhadap penjualan Kopi Jago di PT Solusi Satuan Berjalan, cabang Melawai, Jakarta Selatan. Latar belakang penelitian berangkat dari fenomena perbedaan signifikan antara volume penjualan online yang relatif rendah dibandingkan penjualan offline, meskipun perusahaan telah mengimplementasikan aplikasi digital. Penelitian ini menggunakan pendekatan kuantitatif dengan penyebaran kuesioner kepada 99 responden, yang kemudian dianalisis melalui regresi linier berganda. Hasil penelitian menunjukkan bahwa strategi pemasaran online berpengaruh positif dan signifikan terhadap penjualan, dengan koefisien regresi sebesar 0,330 dan tingkat signifikansi 0,000. Demikian pula, strategi pemasaran offline memberikan pengaruh positif dan signifikan, ditunjukkan dengan koefisien regresi 0,161 dan signifikansi 0,032. Secara simultan, kedua strategi pemasaran tersebut berkontribusi signifikan terhadap penjualan dengan nilai R² sebesar 0,490. Temuan ini mengindikasikan bahwa integrasi strategi pemasaran online dan offline mampu meningkatkan kinerja penjualan secara efektif. Rekomendasi penelitian ini menekankan pada optimalisasi digital marketing serta penguatan interaksi pelanggan secara offline untuk memaksimalkan potensi penjualan.
Kata Kunci: Pemasaran Online, Pemasaran Offline, Penjualan, Kopi Jago
Keywords
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References
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References
Adam, N. A., & Alarifi, G. (2021). Innovation practices for survival of small and medium enterprises (SMEs) in the COVID-19 times: The role of external support. Journal of Innovation and Entrepreneurship, 10(1), 15. https://doi.org/10.1186/s13731-021-00156-6
Alkhowaiter, W. A. (2020). Digital marketing adoption in Saudi Arabia. International Journal of Innovation, Creativity and Change, 12(4), 215–227. https://www.ijicc.net/images/vol12/iss4/12417_Alkhowaiter_2020_E_R.pdf
Alshmemri, M., Shahwan-Akl, L., & Maude, P. (2020). Herzberg’s two-factor theory. Life Science Journal, 14(5), 12–16. https://doi.org/10.7537/marslsj140517.03
Bhattacherjee, A. (2020). Social science research: Principles, methods, and practices (3rd ed.). Springer. https://doi.org/10.1007/978-3-030-57827-0
Caliskan, A., Akgul, Y., & Akgul, M. (2022). Digital transformation in marketing and its impacts on job satisfaction. Business & Management Studies: An International Journal, 10(2), 491–510. https://doi.org/10.15295/bmij.v10i2.2065
Chaffey, D., & Ellis-Chadwick, F. (2022). Digital marketing (8th ed.). Pearson.
Creswell, J. W., & Creswell, J. D. (2021). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008
Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., ... & Wang, Y. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 59, 102168. https://doi.org/10.1016/j.ijinfomgt.2020.102168
García-Buendía, N., Mondéjar-Jiménez, J., & Cordente-Rodríguez, M. (2023). Employee job satisfaction and organizational performance: A systematic review. Sustainability, 15(3), 2154. https://doi.org/10.3390/su15032154
Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 16(2), 250–279. https://doi.org/10.1016/0030-5073(76)90016-7
Hidayanto, A. N., Sucahyo, Y. G., & Samopa, F. (2023). Digital marketing competencies framework for SMEs in Indonesia. Indonesian Journal of Information Systems, 6(1), 1–12. https://doi.org/10.24002/ijis.v6i1.7365
Humphrey, S. E., Nahrgang, J. D., & Morgeson, F. P. (2021). Integrating motivational, social, and contextual work design features: A meta-analytic summary and theoretical extension of the work design literature. Journal of Applied Psychology, 92(5), 1332–1356. https://doi.org/10.1037/0021-9010.92.5.1332
Irdawati, R., Suryana, A., & Wibowo, T. (2024). Digital competency and innovation in SMEs: Evidence from culinary businesses in Bekasi. Jurnal Ekonomi dan Bisnis, 27(1), 45–59. https://ejournal.unair.ac.id/JEB/article/view/18765
Järvinen, J., & Taiminen, H. (2022). Harnessing marketing technology in B2B companies. Industrial Marketing Management, 93, 239–249. https://doi.org/10.1016/j.indmarman.2021.01.005
Kingsnorth, S. (2021). Digital marketing strategy: An integrated approach to online marketing (3rd ed.). Kogan Page.
Kotler, P., & Keller, K. L. (2021). Marketing management (16th ed.). Pearson.
Lorenz, T., & Lundqvist, M. (2020). Digital marketing and the role of autonomy in job satisfaction: Evidence from the retail sector. Journal of Retailing and Consumer Services, 54, 102015. https://doi.org/10.1016/j.jretconser.2019.102015
Martínez-Caro, E., Cegarra-Navarro, J. G., & Alfonso-Ruiz, F. J. (2020). Digital marketing tools for enhancing customer engagement: The moderating role of digital skills. Service Industries Journal, 40(11–12), 799–824. https://doi.org/10.1080/02642069.2019.1589089
Melo, P. F., de Oliveira, R. T., & de Souza, M. A. (2022). Measuring job satisfaction in digital work environments. Revista de Administração Contemporânea, 26(5), e210010. https://doi.org/10.1590/1982-7849rac2022210010.en
Mero, J., Tarkiainen, A., & Tobon, J. (2020). Effectual and causal reasoning in digital marketing strategy. Journal of Strategic Marketing, 28(8), 679–696. https://doi.org/10.1080/0965254X.2019.1569102
Napitupulu, I. H., Suryaningtyas, D., & Puspitasari, R. (2021). Digital workload and employee performance: The mediating role of technostress. Indonesian Journal of Business and Entrepreneurship, 7(3), 265–278. https://doi.org/10.17358/ijbe.7.3.265
Putra, R. S., Pertiwi, D., & Suharyono, S. (2023). The effect of digital marketing competence on job satisfaction of retail employees. Journal of Business and Retail Management Research, 17(1), 1–12. https://jbrmr.com/cdn/article_file/i-26_c-274.pdf
Robbins, S. P., & Judge, T. A. (2020). Organizational behavior (18th ed.). Pearson.
Ryan, R. M., & Deci, E. L. (2020). Intrinsic and extrinsic motivation from a self-determination theory perspective: Definitions, theory, practices, and future directions. Contemporary Educational Psychology, 61, 101860. https://doi.org/10.1016/j.cedpsych.2020.101860
Samuel, K. E., & Gabriel, C. (2021). Motivation and job satisfaction in the era of digital marketing: An application of Herzberg’s two-factor theory. Journal of Business and Management, 23(4), 45–57. https://www.iosrjournals.org/iosr-jbm/papers/Vol23-issue4/Series-1/E2304014557.pdf
Saunders, M., Lewis, P., & Thornhill, A. (2019). Research methods for business students (8th ed.). Pearson.
Tjiptono, F. (2017). Strategi pemasaran (4th ed.). Andi Offset.