Article Sidebar

Download
Download PDF

Main Article Content

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh implementasi e-government terhadap kualitas pelayanan publik dengan mempertimbangkan peran kompetensi aparatur sipil negara (ASN) sebagai variabel mediator. Transformasi birokrasi melalui e-government menjadi salah satu strategi utama dalam meningkatkan efisiensi, transparansi, dan akuntabilitas pelayanan publik di Indonesia. Hasil uji F menunjukkan bahwa implementasi e-government, kompetensi ASN, dan kompetensi ASN terhadap implementasi e-government secara simultan memiliki pengaruh signifikan terhadap kualitas pelayanan publik. Namun, hasil uji t menunjukkan bahwa secara parsial, masing-masing variabel independen tidak memiliki pengaruh signifikan terhadap kualitas pelayanan publik.Nilai R Square sebesar 49,8% mengindikasikan bahwa model penelitian ini mampu menjelaskan hampir setengah dari variasi dalam kualitas pelayanan publik, sementara sisanya dipengaruhi oleh variabel lain di luar penelitian ini. Secara keseluruhan, penelitian ini menyimpulkan bahwa meskipun e-government dan kompetensi ASN penting, masih diperlukan upaya lebih lanjut untuk mengatasi faktor-faktor lain, seperti infrastruktur teknologi, literasi digital masyarakat, dan dukungan kebijakan yang lebih efektif

Keywords

E-Government, Kualitas Pelayanan Publik, Kompetensi ASN, Transformasi Birokrasi, Teknologi Digital

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite
Nurhakim, F. ., & Lestari, S. . (2025). Bureaucratic Transformation in the Digital Era: Analysis of the Impact of E-Government on the Quality of Public Services . Economics and Digital Business Review, 6(1), 567–576. Retrieved from https://ojs.stieamkop.ac.id/index.php/ecotal/article/view/2134
Download Citation
Endnote/Zotero/Mendeley (RIS)
BibTeX

References

  1. Aleksandar, Ivić., Anđela, Milićević., Dusan, Krstic., Nina, Kozma., Sara, Havzi. (2022). 6. The Challenges and Opportunities in Adopting AI, IoT and Blockchain Technology in E-Government: A Systematic Literature Review. doi: 10.1109/CIEES55704.2022.9990833
  2. Ali, Alshaher. (2021). 3. IT capabilities as a fundamental of electronic government system success in developing countries from users perspectives. Transforming Government: People, Process and Policy, doi: 10.1108/TG-05-2020-0080
  3. Amanvir, Singh. (2023). 4. E-governance: moving towards digital governance. VIDYA - A JOURNAL OF GUJARAT UNIVERSITY, doi: 10.47413/vidya.v2i1.173
  4. Arief, Rahman. (2014). 3. Toward a comprehensive conceptualization of the digital divide and its impact on e-government system success: evidence from local governments in Indonesia.
  5. Ayu, Nurfadilah., Haliah, Haliah. (2024). 3. Public Sector Transformation: Increased Efficiency and Innovation in the Digital Economy. doi: 10.58578/ijhess.v2i2.2870
  6. Chairussani, Abbas, Sopamena. (2024). 4. Digital Revolution and Public Administration Innovation: Increasing the Efficiency and Responsiveness of Public Services. Journal of governance : jurnal ilmu pemerintahan Universitas Sultan Ageng Tirtayasa, doi: 10.31506/jog.v9i2.24786
  7. Cristian, Dumitrescu. (2024). 3. Digitalization of Public Administration in Romania: The Way Towards Efficiency and Accessibility. Perspectives of Law and Public Administration, doi: 10.62768/plpa/2024/13/1/18
  8. Dyah, Mutiarin., Misran, Misran., Misran, Misran., Novayanti, Sopia, Rukmana., Novayanti, Sopia, Rukmana., Trimurti, Ningtyas., Trimurti, Ningtyas. (2024). 3. Bridging the digital divide through digital infrastructure. Journal of infrastructure, policy and development, doi: 10.24294/jipd.v8i8.6817
  9. Fabhio, Parinusa., H., Marisa., Sitti, Hairani, Idrus., Endah, Christianingsih., Rud, Nokeo. (2024). 1. The Effectiveness of Digital Government Services, Public Participation Mechanisms, and Policy Innovation in Public Administration. doi: 10.59613/3t0y3v45
  10. Faisal, Tomi, Saputra., Terry, Indrabudi., Dida, Dirgahayu., Karman., Bambang, Mudjiyanto. 4. Initiatives of the Indonesian Government for Digital Transformation in Rural Areas. E3S web of conferences, doi: 10.1051/e3sconf/202344403001
  11. FRED, SIAMBE, OMWERI. (2024). 1. A Systematic Literature Review of E-Government Implementation in Developing Countries: Examining Urban-Rural Disparities, Institutional Capacity, and Socio-Cultural Factors in the Context of Local Governance and Progress towards SDG 16.6. International journal of research and innovation in social science, doi: 10.47772/ijriss.2024.808088
  12. Hendra, Susanto., Hediana, Makmur. (2024). 2. The influence of information technology, administrative management and knowledge management practices on the success of e-government in Indonesia. International journal of data and network science, doi: 10.5267/j.ijdns.2024.6.019
  13. Hj., Siti, Fatimah., Siti, Sriningsih., Yusifa, Pascayanti., Fatmila, Yusuf. (2023). 1. Digital Divide Solutions and Public Service Policy Implementation in Indonesia after the Covid-19 Pandemic. Journal of economics, finance and management studies, doi: 10.47191/jefms/v6-i8-30
  14. Hugo, G., Santos., Eliomar, Gotardi, Pessoa. (2024). 2. Impacts of digitalization on the efficiency and quality of public services: A comprehensive analysis. Lumen et Virtus, doi: 10.56238/levv15n40-024
  15. Husna, Alfiani., Silfa, Kurnia, Aditya., Sofian, Lusa., Dana, Indra, Sensuse., Prasetyo, Adi, Wibowo, Putro., Sofiyanti, Indriasari. (2024). 2. E-Government Issues in Developing Countries Using TOE and UTAUT Frameworks: A Systematic Review. doi: 10.30589/pgr.v8i2.932
  16. João, Paulo, Capelli, Martins., Linda, Gonçalves, Veiga. (2023). 4. Are electronic government innovations helpful to deter corruption? Evidence from across the world. Economics and Politics, doi: 10.1111/ecpo.12255
  17. Jopang, Jopang., Septian, Aryatama., Muazzinah, Muazzinah., Qamal, Qamal., Ansar, Ansar. (2024). 1. Exploring the Relationship Between E-Government, Transparency, and Citizen Trust in Government Services. Global international journal of innovative research, doi: 10.59613/global.v2i6.206
  18. Karan, Anantrao, Dhandar. (2024). 1. E-Government and Digital Transformation: Investigate the implementation and impact of e-government initiatives on public service delivery, citizen engagement, and administrative efficiency. doi: 10.69758/gimrj/2408ii05v12p0001
  19. Lina, Hryhorivna, Storozhenko., O., Olshanskyi., Наталія, Статівка., Alina, CHERNOIVANENKO., Yevheniia, Hordiienko. (2024). 4. Public Administration in the Context of Digital Transformation: Innovations and Challenges. Revista De Cercetare Si Interventie Sociala, doi: 10.33788/rcis.85.8
  20. Manpreet, Kaur. (2024). 2. Toward a theory of e-government: Challenges and opportunities, a literature review. Journal of infrastructure, policy and development, doi: 10.24294/jipd.v8i10.7707
  21. Mesnan, Silalahi., Darmawan, Napitupulu., Gulda, Patria. (2015). 2. Kajian Konsep Dan Kondisi e-Government di Indonesia.
  22. Mohamed, Hairul, Othman., Rozilawati, Razali. (2018). 4. Whole of Government Critical Success Factors towards Integrated E-Government Services: A Preliminary Review. Jurnal Pengurusan UKM Journal of Management, doi: 10.17576/PENGURUSAN-2018-53-07
  23. Nur, Fadillah., Lailul, Mursyidah. (2024). 5. Digital Public Services in Indonesia Show High Satisfaction and Adaptation Challenges Remain. Indonesian Journal of Cultural and Community Development, doi: 10.21070/ijccd.v15i3.1105
  24. Oleh, Lazor., Оксана, Лазор., Iryna, Yunyk., І., В., Зубар., Maryna, Dzeveliuk., Andrii, Dzeveliuk. (2024). 3. The impact of e-governance on shortening the public service delivery terms. Telos: Revista de Estudios Interdisciplinarios en Ciencias Sociales, doi: 10.36390/telos263.21
  25. Olha, Cholyshkina., Anna, Karnaukh., Olha, Volianiuk., Микита, Володимирович, Остапенко., Anastasiia, Holishevska. (2024). 3. Public participation and innovative technologies: the role of artificial intelligence in public administration and sustainable development. Salud, Ciencia y Tecnología - Serie de Conferencias, doi: 10.56294/sctconf2024974
  26. Pavankumar, Rajendran. (2024). 2. The impact of digital governance reforms on public service delivery in india: a case study of aadhaar. Akselerasi, doi: 10.54783/jin.v6i2.1058
  27. Rahma, Yudi, Amartina., A., Rahmanto., Albert, Muhammad, Isrun, Naini. (2024). 4. Implementation of Information and Communication Technology Innovation Policy through E-Government in Public Services. doi: 10.55927/fjss.v3i1.8328
  28. Revathi, Bai., S., N., Babitha, Thimmaiah. (2024). 1. Bridging digital and good governance: a review of e-governance frameworks and challenges. EPRA international journal of economic and business review, doi: 10.36713/epra18545
  29. Robert, E., Wright. (2023). 5. Electronic government in public administration. Naukovij vìsnik Užgorodsʹkogo nacìonalʹnogo unìversitetu, doi: 10.24144/2307-3322.2022.76.2.5
  30. Roy, Tumpal, Pakpahan. (2024). 4. Evaluating implementation of e-government public services in dki jakarta towards a smart city using the cipp and kirkpatrick evaluation model. Moestopo International Review on Social, Humanities, and Sciences, doi: 10.32509/mirshus.v4i1.86
  31. Sandra, Willia, Gusman. (2024). 2. Development of the Indonesian Government's Digital Transformation. Dinasti International Journal of Education Management and Social Science (DIJEMSS), doi: 10.38035/dijemss.v5i5.2868
  32. Septian, Aryatama., Miswan, Miswan., Fahriyah, Fahriyah., Teguh, Pribadi., I, Wayan, Gede, Suacana. (2024). 1. Enhancing Governance Efficiency through Digital Transformation in Public Services: Lessons from Global Practices. Global international journal of innovative research, doi: 10.59613/global.v2i5.171
  33. Serhii, Mynenko., Oleksii, Lyulyov. (2022). 4. The Impact of Digitalization on the Transparency of Public Authorities. Business ethics and leadership, doi: 10.21272/103-115.2022
  34. Ye.I., Frolova. (2023). 3. Optimization of public administration methods in the conditions of digitalization. Naukovij vìsnik Užgorodsʹkogo nacìonalʹnogo unìversitetu, doi: 10.24144/2307-3322.2022.76.2.13
  35. Ірина, Кравець., Микола, МИКУЛЕЦЬ., Надія, МАТІЙЧУК. (2024). 3. Електронне урядування як інструмент забезпечення балансу інтересів громадян і держави. Вісник Хмельницького національного університету, doi: 10.31891/2307-5740-2024-330-7.