Main Article Content
Abstract
Abstrak
Penelitian ini bertujuan untuk menginvestigasi pengaruh manfaat yang dirasakan, kemudahan yang dirasakan, dan kepercayaan terhadap minat menggunakan mobile banking di kalangan mahasiswa STIE GICI Kampus Jatiwaringin. Jumlah sampel sebanyak 136 responden, yang melibatkan peningkatan dari penelitian sebelumnya, digunakan dalam analisis regresi linear berganda untuk memperdalam pemahaman terhadap variabel-variabel tersebut. Hasil pengujian secara parsial menunjukkan bahwa manfaat yang dirasakan, kemudahan yang dirasakan, dan kepercayaan secara positif dan signifikan berpengaruh terhadap minat menggunakan mobile banking. Dengan ametode analisis regresi linear berganda, penelitian ini memberikan kejelasan lebih lanjut mengenai kontribusi relatif masing-masing variabel terhadap minat pengguna. Implikasi hasil penelitian ini memberikan pemahaman mendalam terkait faktor-faktor yang memotivasi mahasiswa untuk menggunakan mobile banking. Penyedia layanan dapat memanfaatkan temuan ini untuk merancang strategi pemasaran yang lebih terfokus, memperbaiki antarmuka pengguna, dan meningkatkan keamanan serta kepercayaan pengguna. Dengan demikian, diharapkan penelitian ini dapat memberikan kontribusi pada pengembangan layanan mobile banking yang lebih sesuai dengan kebutuhan dan harapan mahasiswa, serta mengarah pada peningkatan adopsi teknologi keuangan di lingkungan pendidikan tinggi
Kata Kunci: Minat, Mobile Banking, Kepercayaan, Kemudahan, Manfaat
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References
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- Trabelsi-Zoghlami, A., Berraies, S., & Ben Yahia, K. (2020). Service quality in a mobile- banking-applications context: do users’ age and gender matter? Total Quality Management and Business Excellence, 31(15–16), 1639–1668. https://doi.org/10.1080/14783363.2018.1492874
- Wang, H. (2020). Getting in the flow together: The role of social presence, perceived enjoyment and concentration on sustainable use intention of mobile social network game. Sustainability (Switzerland), 12(17). https://doi.org/10.3390/SU12176853
- Wu, I. L., & Chen, J. L. (2005). An extension of Trust and TAM model with TPB in the initial adoption of on-line tax: An empirical study. International Journal of Human Computer Studies, 62(6), 784–808. https://doi.org/10.1016/j.ijhcs.2005.03.003
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References
Alalwan, A. A. (2018). Examining adoption of mobile internet in Saudi Arabia: Extending TAM with perceived enjoyment, innovativeness and trust. Technology in Society, 55, 100–110. https://doi.org/10.1016/j.techsoc.2018.06.007
Alalwan, A. A. (2020a). Examining the impact of mobile interactivity on customer engagement in the context of mobile shopping. Journal of Enterprise Information Management, 33(3), 627–653. https://doi.org/10.1108/JEIM-07-2019-0194
Alalwan, A. A. (2020b). Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse. International Journal of Information Management, 50, 28–44. https://doi.org/10.1016/j.ijinfomgt.2019.04.008
Ashraf, A. R., Thongpapanl Tek, N., Anwar, A., Lapa, L., & Venkatesh, V. (2021a). Perceived values and motivations influencing m-commerce use: A nine-country comparative study. International Journal of Information Management, 59. https://doi.org/10.1016/j.ijinfomgt.2021.102318
Ashraf, A. R., Thongpapanl Tek, N., Anwar, A., Lapa, L., & Venkatesh, V. (2021b). Perceived values and motivations influencing m-commerce use: A nine-country comparative study. International Journal of Information Management, 59. https://doi.org/10.1016/j.ijinfomgt.2021.102318
Basuki, R. (2022). The effects of perceived ease of use, usefulness, enjoyment and intention to use online platforms on behavioral intention in online movie watching during the pandemic era. International Journal of Data and Network Science, 6(1), 253–262. https://doi.org/10.5267/J.IJDNS.2021.9.003
Chuah, S. H. W., Marimuthu, M., Kandampully, J., & Bilgihan, A. (2017). What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain. Journal of Retailing and Consumer Services, 36, 124–136. https://doi.org/10.1016/j.jretconser.2017.01.010
Elvina, A., & Rahmani, N. A. B. (2023). Pengaruh Perceived Usefulness, Perceived Easy Of Use, Perceived Risk, Dan Perceived Compatibility Terhadap Proses Keputusan Nasabah Menggunakan Mobile Banking Bank Syariah Indonesia (Studi Kasus Nasabah Bank Syariah Indonesia KCP Medan Marelan). Jurnal Ilmiah Ekonomi Islam, 9(2). https://doi.org/10.29040/jiei.v9i2.8792
Hsu, W.-C., Chao, P.-Y., & Cai, J.-J. (2019). Trust-based three-tier online E-commerce design. 257–262. https://doi.org/10.1109/I-SPAN.2018.00049
Kim, D., & Benbasat, I. (2003). Trust-related arguments in internet stores: A framework for evaluation. J. Electron. Commer. Res., 4(2), 49-64.
Li, R. (2018). Understanding the adoption of smart community services: Perceived usefulness, enjoyment, and affective community commitment. In Proceedings of the Annual Hawaii International Conference on System Sciences (Vol. 2018, pp. 2496– 2505). https://api.elsevier.com/content/abstract/scopus_id/85073555564
Liu, F. (2019). Culture, Perceived Value, and Advertising Acceptance: A Cross-Cultural Study on Mobile Advertising. Journal of Promotion Management, 25(7), 1028–1058. https://doi.org/10.1080/10496491.2019.1612495
Malaquias, R. F., & Hwang, Y. (2016a). An empirical study on trust in mobile banking: A developing country perspective. Computers in Human Behavior, 54, 453–461. https://doi.org/10.1016/j.chb.2015.08.039
Malaquias, R. F., & Hwang, Y. (2016b). An empirical study on trust in mobile banking: A developing country perspective. Computers in Human Behavior, 54, 453–461. https://doi.org/10.1016/j.chb.2015.08.039
Masri, N. W. (2021). The effects of customer learning and shopping value on intention purchase and reuse in a digital market: The institutional trust–commitment perspective. Sustainability (Switzerland), 13(8). https://doi.org/10.3390/su13084318 Morosan, C., & DeFranco, A. (2016). Modeling guests’ intentions to use mobile apps in hotels: The roles of personalization, privacy, and involvement. International Journal
of Contemporary Hospitality Management, 28(9), 1968–1991. https://doi.org/10.1108/IJCHM-07-2015-0349
Nasrudin, I., Nurlatifah, H., & Imam, S. (2023). Analisis Pengaruh Perceived Easy of use, Religiosity, dan Perceived Usefulness terhadap Minat Berdonasi Online Melalui Trust. JUDICIOUS, 4(1). https://doi.org/10.37010/jdc.v4i1.1251
Oktavianto, T., & Ariwibowo, P. (2020). Analysis of The Changes of Magnetic Strip ATM Card to Chip Card ATM Customer Satisfaction Bank Mandiri Margonda Depok. JUDICIOUS, 1(2), 87–90. https://doi.org/10.37010/jdc.v1i2.115
Pirdayanti, N. M. S., & Wiagustini, N. L. P. (2021). The Influence of Perceived Risk, Perceived of Usefulness, and Perceived Ease of Use on the use of Financial Technology. American Journal of Humanities and Social Sciences Research, 5.
Setyaningsih, A. W., Usman, O., & Musyaffi, A. M. (2023). Analysis of Perceived Usefulness, Perceived Security, and Perceived Easy of Use on Intention to Use QRIS Through Trust as Mediation in DKI Jakarta. International Journal of Current Economics & Business Ventures, 1(3).
Siagian, H., Tarigan, Z. J. H., Basana, S. R., & Basuki, R. (2022). The effect of perceived security, perceived ease of use, and perceived usefulness on consumer behavioral intention through trust in digital payment platform. International Journal of Data and Network Science, 6(3). https://doi.org/10.5267/j.ijdns.2022.2.010
Skvarciany, V., & Jureviciene, D. (2017). Factors Influencing Customer Trust in Mobile Banking: Case of Latvia. Economics and Culture, 14(2), 69–76. https://doi.org/10.1515/jec-2017-0019
Tahar, A., Riyadh, H. A., Sofyani, H., & Purnomo, W. E. (2020). Perceived ease of use, perceived usefulness, perceived security and intention to use e-filing: The role of technology readiness. Journal of Asian Finance, Economics and Business, 7(9). https://doi.org/10.13106/JAFEB.2020.VOL7.NO9.537
Tarhini, A., Alalwan, A. A., Shammout, A. B., & Al-Badi, A. (2019). An analysis of the factors affecting mobile commerce adoption in developing countries: Towards an integrated model. Review of International Business and Strategy, 29(3), 157–179. https://doi.org/10.1108/RIBS-10-2018-0092
Trabelsi-Zoghlami, A., Berraies, S., & Ben Yahia, K. (2020). Service quality in a mobile- banking-applications context: do users’ age and gender matter? Total Quality Management and Business Excellence, 31(15–16), 1639–1668. https://doi.org/10.1080/14783363.2018.1492874
Wang, H. (2020). Getting in the flow together: The role of social presence, perceived enjoyment and concentration on sustainable use intention of mobile social network game. Sustainability (Switzerland), 12(17). https://doi.org/10.3390/SU12176853
Wu, I. L., & Chen, J. L. (2005). An extension of Trust and TAM model with TPB in the initial adoption of on-line tax: An empirical study. International Journal of Human Computer Studies, 62(6), 784–808. https://doi.org/10.1016/j.ijhcs.2005.03.003
Xiao, J., & Goulias, K. G. (2022). Perceived usefulness and intentions to adopt autonomous vehicles. Transportation Research Part A: Policy and Practice, 161. https://doi.org/10.1016/j.tra.2022.05.007
Xiao, L., Guo, Z., D’Ambra, J., & Fu, B. (2016). Building loyalty in e-commerce: Towards a multidimensional trust-based framework for the case of China. Program, 50(4), 431–461. https://doi.org/10.1108/PROG-04-2016-0040