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Abstract
Tujuan penelitian ini adalah untuk mengetahui bagaimana Pengaruh Kecerdasan Emosional, Locus of Control Terhadap Kinerja Pegawai Rumah Sakit Sayang Rakyat. Data primer dan sekunder digunakan. Penelitian semacam ini bersifat kuantitatif. Partisipan dalam penelitian ini adalah pegawai Rumah Sakit Sayang Rakyat. 35 pegawai dijadikan sebagai sampel penelitian. Analisis data, uji validitas dan reliabilitas, uji normalitas, uji heteroskedastisitas, uji multikolinearitas, analisis regresi linier berganda, uji R2 (koefisien determinasi), dan uji t parsial digunakan dalam penelitian ini. Temuan penelitian menunjukkan bahwa variabel Locus of Control mempunyai pengaruh kecil dan negatif terhadap kinerja pekerja, sedangkan variabel Kecerdasan Emosional mempunyai pengaruh positif dan besar.
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References
- Annisa, N. N., & Ginarti, S. (2023). Employee performance: Self-efficacy and locus of control. International Journal on Social Science, Economics and Art. https://api.semanticscholar.org/CorpusID:258505360
- Bagshaw, M. L. (2000). Emotional intelligence – training people to be affective so they can be effective. Industrial and Commercial Training, 32, 61–65. https://api.semanticscholar.org/CorpusID:143628077
- Bahasoan, S., & Baharuddin, I. (2023). Work Discipline, Work Motivation and Employee Performance. Advances in Human Resource Management Research, 1(2).
- Bardzil, P., & Slaski, M. (2003). Emotional intelligence: fundamental competencies for enhanced service provision. Managing Service Quality, 13, 97–104. https://api.semanticscholar.org/CorpusID:167644042
- Decety, J. (2020). Empathy in medicine: what it is, and how much we really need it. The American Journal of Medicine, 133(5), 561–566.
- Gabbott, M., Tsarenko, Y., & Mok, W.-H. (2011). Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure. Journal of Service Research, 14, 234–248. https://api.semanticscholar.org/CorpusID:168008569
- Goleman, D., Langer, E., David, S., & Congleton, C. (2017). Mindfulness (HBR Emotional Intelligence Series). Harvard Business Press.
- Harmen, H., Rahmadsyah, A., & Aprinawati. (2022). LOCUS OF CONTROL AND RESPONSIBILITY FOR EMPLOYEE PERFORMANCE. Jurnal Manajemen Bisnis Eka Prasetya Penelitian Ilmu Manajemen. https://api.semanticscholar.org/CorpusID:249526243
- Kernbach, S., & Schutte, N. S. (2005). The impact of service provider emotional intelligence on customer satisfaction. Journal of Services Marketing, 19, 438–444. https://api.semanticscholar.org/CorpusID:167921212
- Kesavayuth, D., Poyago-Theotoky, J., Tran, D. B., & Zikos, V. (2020). Locus of control, health and healthcare utilization. Economic Modelling, 86, 227–238. https://api.semanticscholar.org/CorpusID:198769992
- Kurian, J. S. (2013). The Role of Emotional Intelligence in Customer Service Quality: A Review of Service Sector. Asia Pacific Journal of Management & Entrepreneurship Research, 2, 74. https://api.semanticscholar.org/CorpusID:220665271
- Levitats, Z., & Vigoda-Gadot, E. (2017). Yours emotionally: How emotional intelligence infuses public service motivation and affects the job outcomes of public personnel. Public Administration, 95, 759–775. https://api.semanticscholar.org/CorpusID:148707981
- Munandar, W. A., Samsudin, A., & Komariah, K. (2020). Penerapan Budaya Organisasi terhadap Peningkatan Kinerja Karyawan pada CV. Desain & Bangunan Sukabumi. Ekuitas: Jurnal Pendidikan Ekonomi, 8(1), 28–36.
- Ogińska-Bulik, N. (2005). Emotional intelligence in the workplace: exploring its effects on occupational stress and health outcomes in human service workers. International Journal of Occupational Medicine and Environmental Health, 18 2, 167–175. https://api.semanticscholar.org/CorpusID:9211306
- Othman, A. K., Abdullah, H. S., & binti Ahmad, J. (2008). Emotional Intelligence, Emotional Labour and Work Effectiveness in Service Organisations: A Proposed Model. Vision: The Journal of Business Perspective, 12, 31–42. https://api.semanticscholar.org/CorpusID:144421809
- Rashid, I. U. (2021). The Interplay of Locus of Control and Role Stress-evidences from Healthcare Sector. Vision: The Journal of Business Perspective, 26, 208–220. https://api.semanticscholar.org/CorpusID:233838625
References
Annisa, N. N., & Ginarti, S. (2023). Employee performance: Self-efficacy and locus of control. International Journal on Social Science, Economics and Art. https://api.semanticscholar.org/CorpusID:258505360
Bagshaw, M. L. (2000). Emotional intelligence – training people to be affective so they can be effective. Industrial and Commercial Training, 32, 61–65. https://api.semanticscholar.org/CorpusID:143628077
Bahasoan, S., & Baharuddin, I. (2023). Work Discipline, Work Motivation and Employee Performance. Advances in Human Resource Management Research, 1(2).
Bardzil, P., & Slaski, M. (2003). Emotional intelligence: fundamental competencies for enhanced service provision. Managing Service Quality, 13, 97–104. https://api.semanticscholar.org/CorpusID:167644042
Decety, J. (2020). Empathy in medicine: what it is, and how much we really need it. The American Journal of Medicine, 133(5), 561–566.
Gabbott, M., Tsarenko, Y., & Mok, W.-H. (2011). Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure. Journal of Service Research, 14, 234–248. https://api.semanticscholar.org/CorpusID:168008569
Goleman, D., Langer, E., David, S., & Congleton, C. (2017). Mindfulness (HBR Emotional Intelligence Series). Harvard Business Press.
Harmen, H., Rahmadsyah, A., & Aprinawati. (2022). LOCUS OF CONTROL AND RESPONSIBILITY FOR EMPLOYEE PERFORMANCE. Jurnal Manajemen Bisnis Eka Prasetya Penelitian Ilmu Manajemen. https://api.semanticscholar.org/CorpusID:249526243
Kernbach, S., & Schutte, N. S. (2005). The impact of service provider emotional intelligence on customer satisfaction. Journal of Services Marketing, 19, 438–444. https://api.semanticscholar.org/CorpusID:167921212
Kesavayuth, D., Poyago-Theotoky, J., Tran, D. B., & Zikos, V. (2020). Locus of control, health and healthcare utilization. Economic Modelling, 86, 227–238. https://api.semanticscholar.org/CorpusID:198769992
Kurian, J. S. (2013). The Role of Emotional Intelligence in Customer Service Quality: A Review of Service Sector. Asia Pacific Journal of Management & Entrepreneurship Research, 2, 74. https://api.semanticscholar.org/CorpusID:220665271
Levitats, Z., & Vigoda-Gadot, E. (2017). Yours emotionally: How emotional intelligence infuses public service motivation and affects the job outcomes of public personnel. Public Administration, 95, 759–775. https://api.semanticscholar.org/CorpusID:148707981
Munandar, W. A., Samsudin, A., & Komariah, K. (2020). Penerapan Budaya Organisasi terhadap Peningkatan Kinerja Karyawan pada CV. Desain & Bangunan Sukabumi. Ekuitas: Jurnal Pendidikan Ekonomi, 8(1), 28–36.
Ogińska-Bulik, N. (2005). Emotional intelligence in the workplace: exploring its effects on occupational stress and health outcomes in human service workers. International Journal of Occupational Medicine and Environmental Health, 18 2, 167–175. https://api.semanticscholar.org/CorpusID:9211306
Othman, A. K., Abdullah, H. S., & binti Ahmad, J. (2008). Emotional Intelligence, Emotional Labour and Work Effectiveness in Service Organisations: A Proposed Model. Vision: The Journal of Business Perspective, 12, 31–42. https://api.semanticscholar.org/CorpusID:144421809
Rashid, I. U. (2021). The Interplay of Locus of Control and Role Stress-evidences from Healthcare Sector. Vision: The Journal of Business Perspective, 26, 208–220. https://api.semanticscholar.org/CorpusID:233838625