Main Article Content
Abstract
Employees in government institutions play a crucial role in providing quality public services. However, heavy workloads, job-related pressures, and uncomfortable working conditions can lead to stress, burnout, and reduced job satisfaction. This study aims to examine the effect of workload and work-related stress on job satisfaction, both directly and indirectly through burnout as a mediating variable. This research employs a quantitative survey method. Data were collected from 100 employees at the Manpower Offices in Serang City, Serang Regency, and Cilegon City using a questionnaire. The analysis was conducted using Partial Least Squares - Structural Equation Modeling (PLS-SEM) with SmartPLS software version 4.1.1.4. The results indicate that workload and work-related stress have a positive and significant effect on burnout. Burnout, in turn, has a negative and significant effect on job satisfaction and serves as a mediating variable between workload, work-related stress, and job satisfaction. The study concludes by emphasizing the importance of managing workload in a balanced manner, creating a comfortable work environment, and implementing burnout prevention programs to enhance employee job satisfaction.
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References
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- Prasetya, A., Khairunnisa, H., & Aziz, A. L. (2021). The effect of work stress and burnout on job satisfaction and employee performance: A test of conservation of resources theory. Advances in Economics, Business and Management Research, 191, 74–79. https://doi.org/10.2991/aebmr.k.210928.016
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- Soelton, M., Amaelia, P., & Prasetyo, H. (2022). Mengapa perilaku burnout dikhawatirkan oleh para manajer di industri manufaktur. Jurnal Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia, 5(2), 177–188. https://doi.org/10.31842/jurnalinobis.v5i2.244
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References
Anggraini, M. Z., & Idulfilastri, R. M. (2023). Peran beban kerja terhadap burnout pada karyawan PT X. Journal on Education, 5(2), 5212–5218. https://doi.org/10.31004/joe.v5i2.1081
Bakker, A. B., & Demerouti, E. (2023). Job demands–resources theory in times of crises: New propositions. Organizational Psychology Review, 13(3), 209–236. https://doi.org/10.1177/20413866221135022
Caniago, M. A. I., & Mustafa, M. W. (2023). Pengaruh worklife balance dan burnout terhadap kepuasan kerja karyawan. Sosio e-Kons, 15(2), 151–159. https://doi.org/10.30998/sosioekons.v15i2.18503
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2019). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). Sage.
Indra, F. J., & Rialmi, Z. (2022). Pengaruh work-life balance, burnout, dan lingkungan kerja terhadap kepuasan kerja karyawan. Jurnal MADANI: Ilmu Pengetahuan, Teknologi, dan Humaniora, 5(2), 90–99. https://doi.org/10.33753/madani.v5i2.223
Jaafar, S. B., Hassan, H. M., & Zambi, N. M. (2021). The relationship between stress and job satisfaction. International Journal of Business and Management, 5(1), 8–12. https://doi.org/10.26666/rmp.ijbm.2021.1.2
Parashakti, R. D., & Ekhsan, M. (2022). Peran burnout sebagai mediasi pada pengaruh stres kerja terhadap kinerja karyawan. JESYA: Jurnal Ekonomi dan Ekonomi Syariah, 5(1), 365–373. https://doi.org/10.36778/jesya.v5i1.609
Prasetya, A., Khairunnisa, H., & Aziz, A. L. (2021). The effect of work stress and burnout on job satisfaction and employee performance: A test of conservation of resources theory. Advances in Economics, Business and Management Research, 191, 74–79. https://doi.org/10.2991/aebmr.k.210928.016
Sanjaya, B. (2021). Pengaruh stres kerja terhadap kepuasan kerja karyawan dengan dukungan sosial sebagai variabel moderasi. Jurnal Ilmu Manajemen, 9(3), 886–895. https://doi.org/10.26740/jim.v9n3.p886-895
Schaufeli, W. B., Desart, S., & De Witte, H. (2020). Burnout Assessment Tool (BAT)—Development, validity, and reliability. International Journal of Environmental Research and Public Health, 17(24), 9495. https://doi.org/10.3390/ijerph17249495
Soelton, M., Amaelia, P., & Prasetyo, H. (2022). Mengapa perilaku burnout dikhawatirkan oleh para manajer di industri manufaktur. Jurnal Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia, 5(2), 177–188. https://doi.org/10.31842/jurnalinobis.v5i2.244
Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.