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Abstract
Health worker performance is a key factor in ensuring the quality of hospital services, especially in institutions with high workloads and strict operational standards. A decline in health worker performance can directly affect service quality and organisational image, requiring empirical studies to identify the factors that influence it. This study aims to analyse the influence of work–life balance, employee engagement, and organisational culture on the performance of healthcare workers at Bhayangkara AKPOL Hospital. This study uses a quantitative, explanatory design. The study population consists of all healthcare workers currently working at Bhayangkara AKPOL Hospital, and sampling is conducted using the census method, so the entire population serves as the study sample. Data were collected using a structured questionnaire with a Likert scale and analysed using simple and multiple linear regression in SPSS. The results showed that work–life balance and organisational culture had a positive and significant effect on the performance of healthcare workers. In contrast, employee engagement did not have a significant partial impact. Simultaneously, all three variables had a significant effect on healthcare workers' performance. These findings highlight the importance of managing work–life balance and strengthening organisational culture as managerial strategies for sustainably improving healthcare workers' performance.
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References
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- Rahmawati, G., Oktaviani, D., Miftahuddin, M., Rohmawan, S., & Pratiwi, R. (2021). The Role of Work-Life Balance and Extrinsic Motivation on the Performance of Female Employees.
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References
Adhitarma, A. A. B., & Adnyani, I. G. A. D. (2023). The Influence of Work-Life Balance, Job Satisfaction, and Work Stress on Employee Performance. E-Journal of Management, Udayana University, 12 (8), 840. https://doi.org/10.24843/EJMUNUD.2023.v12.i08.p05
Aqilla, F. N., Lenih, L., Febiani, N., Amelia, S., & Sari, T. D. (2024). The Influence of Organisational Culture and Work Discipline on Employee Performance: Literature Review. Business Disruption Journal, 7 (1), 72–77. https://doi.org/10.32493/drb.v7i1.35429
Daryanto, B. S. (2022). Employee Performance Appraisal Management: Vol. 1st Edition. Gava Media.
Fadli, R. (2022). Human Resource Management in Companies. Paskal Books (PT. Mediatama Digital Cendekia).
Faridah, F., Nurlina, N., & Syafrial, H. (2023). The Influence of Organisational Culture and Motivation on Employee Performance at PT Rotaryana Jakarta. Warta Dharmawangsa, 17
Haedar, C. S. Z., Sendow, G. M., & Kawet, R. (2021). Employee Engagement Effect, Workload, and Job Satisfaction on Employee Performance at PT. Pegadaian (Persero) Region V Manado.
Indirasari, I., & Mardiana, S. (2022). The Influence of Work-Life Balance and Employee Engagement on Employee Performance at PT. Bank Mandiri (Persero) Tbk Priority Outlet Jakarta Pondok Indah., 2 al Research Journal
Meisyah Mutiara, Junita Lubis, & Mulkan Ritonga. (2025). The Influence of Employee Engagement, Organisational Culture and Work-Life Balance on Employee Performance at PT. Tolan Tiga Indonesia. JUMBIWIRA: Journal of Entrepreneurship Business Management, 4 (1), 120–133. https://doi.org/10.56910/jumbiwira.v4i1.2062
Murthy, Y. C., Prasetyo, I., & Utari, W. (2023). The Influence of Organisational Culture, Organisational Support and Work Motivation on the Performance of Employees of the Investment and Integrated One-Stop Service Office of Bojonegoro Regency.. , 9 (2), 176. https://doi.org/10.47686/bbm.v9i2.418
Oktavia, R., & Fernos, J. (2023). The Influence of Work Environment and Organisational Culture on Employee Performance at the Population and Civil Registration Office of Padang City. Jurnal Economina, 2 (4), 993–1005. https://doi.org/10.55681/economina.v2i4.492
Parodya, P. A., & Landra, N. (2022). The Influence of Employee Engagement, Discipline, and Work Ability on Employee Performance at the Village Office of Sumerta Kaja, East Denpasar. 3.
Rahmawati, G., Oktaviani, D., Miftahuddin, M., Rohmawan, S., & Pratiwi, R. (2021). The Role of Work-Life Balance and Extrinsic Motivation on the Performance of Female Employees.
Rossa, W. M., Susanti, E. N., Hakim, L., Magdalena, L., Ratnasari, S. L., & Manurung, T. (2024). The Influence of Work Conflict, Work Stress, Job Satisfaction, and Work-Life Balance on Employee Performance. 13.
Sabilila, R. A., & Wahyuni, D. U. (2022). The Influence of Work Environment and Organisational Culture on Employee Performance. Journal of Management and Business (JIMBis), 1 (2). https://doi.org/10.24034/jimbis.v1i2.5416
Utami, S. P., Kusuma, K. A., & Sari, H. M. K. (2024). The Influence of Employee Engagement, Leadership and Welfare on the Performance of Employees at the Nala Husada Dental and Oral Educational Hospital (RSGMP) Surabaya.