Main Article Content
Abstract
The rapid development of Point of Sales (PoS) applications has significantly impacted competition between Point of Sales (PoS) companies such as Moka POS, Majoo, Pawoon, Olsera, and Kasir Pintar, making it increasingly competitive. Therefore, a positioning strategy is needed for point of sale (PoS) providers to gain a position in the minds of their users. This research was conducted to determine the attributes of Point of Sales (PoS). The study used a quantitative method with a sample of 132 respondents. The study used multidimensional scaling analysis with SPSS Version 27. The results of this study indicate that implementing a positioning strategy can help a product form a clear image in the public's minds. The results of the MDS analysis show that each Point of Sales (PoS) has its advantages. In addition, Dimension 1 (d1) is trust, and Dimension 2 (d2) is Effort Expectancy. Moka POS is known to have the best performance expectancy, Majoo is known to have the best task fit, and Pawoon is known to have superior performance expectancy, among other attributes. In Olsera, it is known that this application has superior trust, and Kasir Pintar is known to have superior trust, among other attributes.
Keywords
Article Details

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References
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References
Abroud, A., Choong, Y. V., Muthaiyah, S., & Fie, D. Y. G. (2015). Adopting e-finance: decomposing the technology acceptance model for investors. Service Business, 9(1), 161–182. https://doi.org/10.1007/s11628-013-0214-x.
Ananda, N. (2025). Aplikasi Moka POS software: Fitur, kekurangan, & kelebihan. Equip. Retrieved March 28, 2025, from https://www.equiperp.com/blog/aplikasi-moka-pos-dan-alternatifnya/
Arikunto, S. (2012). Prosedur penelitian: Suatu pendekatan praktis (Edisi Revisi VI). PT. Rineka Cipta.
Attuquayefio, S., & Addo, H. (2014). Review of studies with UTAUT as conceptual framework. European Scientific Journal, 10(8), 249–265. https://doi.org/10.19044/esj.2014.v10n8p249.
Bedué, P., & Fritzsche, A. (2022). Can we trust AI? An empirical investigation of trust requirements and guide to successful AI adoption. Journal of Enterprise Information Management, 35(2), 530–549. https://doi.org/10.1108/JEIM-06-2020-0233.
Brown, S. A., Dennis, A. R., & Venkatesh, V. (2016). Predicting collaboration technology use: Integrating technology adoption and collaboration research. Journal of Management Information Systems, 27(2), 9-53.
Bungin, B. (2011). Metode penelitian kuantitatif (2nd ed.). Kencana Prenada Group.
Chong, A. Y. L. (2013). Predicting m-commerce adoption determinants: A neural network approach. Expert Systems with Applications, 40(2), 523-53.
Chotigo, J., & Kadono, Y. (2021). Comparative analysis of key factors encouraging food delivery app adoption before and during the covid-19 pandemic in thailand. Sustainability, 13(8), 4088. https://doi.org/10.3390/su13084088.
Chua, P. Y., Rezaei, S., Gu, M.-L., Oh, Y., & Jambulingam, M. (2018). Elucidating social networking apps decisions: Performance expectancy, effort expectancy, and social influence. Nankai Business Review International, 9(2), 118–142. https://doi.org/10.1108/NBRI-01-2017-0003.
Dimas, A. (2022). Mengenal ragam aplikasi digital untuk menunjang transaksi bisnis. Ukmindonesia.Id. https://ukmindonesia.id/baca-deskripsi-posts/mengenal-ragam-aplikasi-digital-untuk-menunjang-transaksi-bisnis
Dwivedi, Y. K., Rana, N. P., Chen, H., & Williams, M. D. (2011). A meta-analysis of the Unified Theory of Acceptance and Use of Technology (UTAUT). In M. Nüttgens, N. Blinn, A. Gadatsch, K. Kautz, & I. Schirmer (Eds.), Governance and Sustainability in Information Systems: Managing the Transfer and Diffusion of IT (pp. 155–170). Springer. https://doi.org/10.1007/978-3-642-24148-2_10.
Ghalandari, K. (2012). The effect of performance expectancy, effort expectancy, social influence, and facilitating conditions on acceptance of e-banking services in Iran: The moderating role of age and gender. Middle-East Journal of Scientific Research, 12(6), 801–807. https://doi.org/10.5829/idosi.mejsr.2012.12.6.2536.
Gigauri, I. (2019). Perceptual mapping as a marketing research tool for brand positioning. SSRG International Journal of Economics and Management Studies, 6(4), 73–79. https://doi.org/10.14445/23939125/IJEMS-V6I4P110.
Guerra, I. R., Molina, V., D., & Quesada, J. M. (2018). Multidimensional research about oleotourism attraction from the demand point of view. Journal of Tourism Analysis: Revista de Análisis Turístico, 25(2), 114–128. https://doi.org/10.1108/JTA-06-2018-0017.
Hair, J.F. Black, W. C. Babin, B.J. Anderson, R. E. (2014). Multivariate data analysis. England and Associated Co.
Ilma, R., & Muid, D. (2023). Analisis faktor-faktor yang memengaruhi minat pemanfaatan dan penggunaan aplikasi moka pos (point of sale) berbasis cloud pada umkm di kota semarang dengan menggunakan model unified theory of acceptance and use of technology (Utaut). Diponegoro journal of accounting, 12(4). https://ejournal3.undip.ac.id/index.php/accounting/article/view/41610.
Kasir Pintar. (2023a). 4 jenis trust badges untuk membantu meningkatkan konversi. Kasir pintar. https://kasirpintar.co.id/solusi/detail/4-jenis-trust-badges-untuk-membantu-meningkatkan-konversi.
Kasir Pintar. (2023b). Intip cara membangun brand trust kepada customer. Kasir pintar. https://kasirpintar.co.id/solusi/detail/intip-cara-membangun-brand-trust-kepada-customer.
Kasir Pintar. (2025). Kasir pintar: aplikasi kasir digital untuk umkm indonesia. Kasir pintar. https://kasirpintar.co.id/.
Kotler, P., & Amstrong, G. (2018). Principles of Marketing (17e ed.). Pearson Education.
Kotler, P., & Keller, K. L. (2016). Marketing Management (15e ed.). Pearson Education.
Lee, U.-K., & Kim, H. (2022). UTAUT in metaverse: An “Ifland” case. Journal of Theoretical and Applied Electronic Commerce Research, 17(2), 613–635. https://doi.org/10.3390/jtaer17020032
Liu, B. Q., & Goodhue, D. L. (2012). Two Worlds of Trust for Potential E-Commerce Users: Humans as Cognitive Misers. Information Systems Research, 23(4), 1246–1262. https://doi.org/10.1287/isre.1120.0424.
Majoo. (2023). Solusi Terlengkap, Harga Terjangkau, Fitur Memukau. Majoo.Id. https://majoo.id/kenapa-pilih-majoo.
Malhotra, N. K. (2020). Marketing research: An applied orientation (7th ed.). Pearson Education Limited.
Mojoodi, A., Kumail, T., Ahmadzadeh, S. M., & Jalalian, S. (2025). Perceptual mapping and key factors influencing hotel choices: A web mining approach to Booking.com reviews. International Journal of Hospitality Management, 131, 104308. https://doi.org/10.1016/j.ijhm.2025.104308.
Muchtar, E. H., Trianto, B., Maulana, I., Alim, M. N., Marasabessy, R. H., Hidayat, W., & Masrizal. (2024). Quick response code Indonesia standard (QRIS) E-payment adoption: Customers perspective. Cogent Business & Management, 11(1), 2316044. https://doi.org/10.1080/23311975.2024.2316044.
Nigam, A., & Kaushik, R. (2011). Attribute based perceptual mapping of prepaid mobile cellular operators: An empirical investigation among management graduates in Central Haryana. International Journal of Computational Engineering & Management, 11. https://pdfs.semanticscholar.org/22ab/4dc7c563aa7896148ddbe7cb145ec82b88b3.pdf.
Nurcholisha, D.A., dan Lucyanda, J. (2022). Determinants of the moka pos adoption by micro, small, and medium enterprises in jakarta using unified theory of acceptance and use of technology model. Journal of International Conference Proceedings, 5(3). https://doi.org/https://doi.org/10.32535/jicp.v5i3.1812.
Olsera. (2024). Raih target penjualan dibantu aplikasi kasir. Olsera. https://olsera.com/en/blog/raih-target-penjualan-dibantu-aplikasi-kasir/583?utm.
Olsera. (2025). Selalu ada bersama pelaku usaha. Olsera. https://www.olsera.com/id/pos.
Pawoon. (2025). Point of sales. Pawoon. https://www.pawoon.com/features/.
Post. (2020). Kasir pintar catat penjualan bisnis secara lebih mudah. Post. https://post.app/kasir-pintar/?.
PT Kasir Pintar Internasional. (2025). Kasir pintar x mebiso hadir di gresik. PT Kasir Pintar Internasional. https://id.linkedin.com/company/pt-kasir-pintar-internasional.
Rai, R. S., & Selnes, F. (2019). Conceptualizing task-technology fit and the effect on adoption – A case study of a digital textbook service. Information & Management, 56(8), 103161. https://doi.org/10.1016/j.im.2019.04.004.
Rapihin.id. (2025). Apa sih pawoon? Rapihin.Id. https://rapihin.id/keunggulan-aplikasi-pawoon-daripada-aplikasi-lainnya/.
Rosulliya, S., Fitriyah, A., Hermawati, A., Damayanti, C. R., Septiani, I., Octaviani, P. H., Ramdani, S. W. Y., & Firmansyah, R. (2023). Pemanfaatan aplikasi olsera pos sebagai penunjang dalam management keuangan pada cafe the upperside cimahi. Competitive, 17(2), 66–76. https://doi.org/10.36618/competitive.v17i2.2515.
San Martín, H., & Herrero, Á. (2012). Influence of the user’s psychological factors on the online purchase intention in rural tourism: Integrating innovativeness to the UTAUT framework. Tourism Management, 33(2), 341–350. https://doi.org/10.1016/j.tourman.2011.04.003.
Sanjaya, P.K.A., & Nuratama, I. . (2021). Tata kelola manajemen dan keuangan usaha mikro kecil menengah. CV Cahaya Bintang Cemerlang.
Saputra, B. (2024). Majoo fasilitasi layanan digital untuk UMKM lewat inovasi teknologi. Antara. https://www.antaranews.com/berita/4008426/majoo-fasilitasi-layanan-digital-untuk-umkm-lewat-inovasi-teknologi.
Sarker, & Valacich. (2010). An Alternative to Methodological Individualism: A Non-Reductionist Approach to Studying Technology Adoption by Groups. MIS Quarterly, 34(4), 779. https://doi.org/10.2307/25750705.
Siagian, H., Tarigan, Z. J. H., Basana, S. R., & Basuki, R. (2022). The effect of perceived security, perceived ease of use, and perceived usefulness on consumer behavioral intention through trust in digital payment platform. International Journal of Data and Network Science, 6(2), 861–874. https://doi.org/10.5267/j.ijdns.2022.2.010.
Skrol.id. (2021). Kasir pintar. Skrol.Id. https://skrol.id/kasir-pos/kasir-pintar.
Sondhi, N., & Chawla, D. (2021). Positioning Implications for Chocolate Brands: An Attribute-based Approach. Global Business Review, 22(1), 184–196. https://doi.org/10.1177/0972150918795360.
Taheri, B., Banerji, D., Hosen, M., & Sharma, G. D. (2025). From click to cuisine: Unpacking the interplay of online food delivery services through barriers, trust, post-usage usefulness, and moral obligation. International Journal of Hospitality Management, 124, 103961. https://doi.org/10.1016/j.ijhm.2024.103961.
Tam, C., & Oliveira, T. (2016). Performance impact of mobile banking: Using the task-technology fit (TTF) approach. International Journal of Bank Marketing, 34(4), 434–457. https://doi.org/10.1108/IJBM-11-2014-0169.
Unisbank. (2024). Inovasi Terbaru dalam Dunia Bisnis: Sistem POS untuk Penjualan. Unisbank. https://www.unisbank.ac.id/v3/inovasi-terbaru-dalam-dunia-bisnis-sistem-pos-untuk-penjualan/.
Vely, S. (2025). 8 Aplikasi point of sales (pos) di indonesia terbaik. Mekari Jurnal. https://www.jurnal.id/id/blog/program-aplikasi-point-of-sale/.
Vely, S. (2025). Yuk, kenali 16 aplikasi kasir terbaik di indonesia (android & ios). Mekari Jurnal. https://www.jurnal.id/id/blog/aplikasi-kasir-android-gratis/.
Venkatesh, Morris, Davis, & Davis. (2003). User Acceptance of Information Technology: Toward a Unified View. MIS Quarterly, 27(3), 425. https://doi.org/10.2307/30036540.
Venkatesh, Thong, & Xu. (2012). Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS Quarterly, 36(1), 157. https://doi.org/10.2307/41410412.
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