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Abstract
This study aims to identify factors of Quality of Work Life (QWL) that drive employee performance in private hospitals in Bali Province. The background of this study is based on the high demands of the community for the quality of health services and complaints that still often arise regarding services in private hospitals. This study adopts a quantitative approach with factor analysis and hypothesis testing methods. The nine QWL components analyzed include employee involvement, compensation, job security, work environment safety, pride in the institution, career development, facilities, problem solving, and communication. The results of the study indicate that several QWL factors have a significant influence on improving employee performance, both medical and non-medical personnel. These findings provide practical implications for hospital management in designing strategies to improve work welfare in order to improve patient performance and satisfaction. This study also provides theoretical contributions by enriching the study of the relationship between QWL and performance in the context of private health services in tourist destinations.
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References
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- Rohmayanti, E., & Wijayanti, C. D. (2023a). Quality of Nursing Work Life terhadap Kinerja Perawat. Open Access Jakarta Journal of Health Sciences, 2(7), 810–816. https://doi.org/10.53801/oajjhs.v2i7.231
- Schneider, B. (1987). THE PEOPLE MAKE THE PLACE. Personnel Psychology, 40(3), 437–453. https://doi.org/10.1111/j.1744-6570.1987.tb00609.x
- Setyawan, F. E. B., & Supriyanto, S. (2020). Manajemen Rumah Sakit. Zifatama Jawara.
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- United Nations. (2020). United Nations Sustainable Development Knowledge Platform. https://sustainabledevelopment.un.org/
- Virnanda, V., Prakasa, M. B., & Budi Santoso, R. T. P. (2023). Analisis Kinerja RS Siloam Hospitals Bali Diukur dari Key Performance Indikator dengan Metode BSC. Seminar Ilmiah Nasional Teknologi, Sains, Dan Sosial Humaniora (SINTESA), 5(0 SE-Articles), 25–34.
References
Agung Eka Astriani, A., Wirata, G., & Sumada, I. M. (2023). Implementasi kebijakan akreditasi Rumah Sakit di RSK Ibu Anak Pucuk Permata Hati Denpasar. Jurnal Pendidikan Tambusai, 7(3), 21989–21996. https://www.jptam.org/index.php/jptam/article/view/10004
Aifu, D. K., Sari, E., & Sarumi, R. (2024). Pengaruh Kualitas Kehidupan Kerja (Quality of Work Life) terhadap Kinerja Bidan pada Rumah Sakit Umum Daerah Kabupaten Muna. Jurnal Riset Sains Dan Kesehatan Indonesia, 1(1), 16–23. https://doi.org/10.69930/jrski.v1i1.10
Cascio, W. F. (2010). Managing Human Resources. New York, NY, USA:: McGraw-Hill.
Ermalena. (2017). INDIKATOR KESEHATAN SDGs DI INDONESIA.
Fitriani, E., Afandi, D., Herniwanti, H., Rany, N., & Jepisah, D. (2024). Penerapan Indikator Nasional Mutu (INM) untuk Peningkatan Mutu Pelayanan dalam Pencapaian Standar Akreditasi Rumah Sakit di RSUD Bangkinang. Jurnal Kreativitas Pengabdian Kepada Masyarakat (PKM), 7(2), 517–529. https://doi.org/10.33024/jkpm.v7i2.12278
Homans, G. C. (1958). Social Behavior as Exchange. American Journal of Sociology, 63(6), 597–606. http://www.jstor.org/stable/2772990
Indriani, I., Jak, Y., & Sumijatun, S. (2024). Analisis Hubungan Antara Budaya Organisasi, Perilaku Caring Perawat Terhadap Budaya Keselamatan Pasien Di RSKB Columbia Asia Pulomas. Jurnal Manajemen Dan Administrasi Rumah Sakit Indonesia (MARSI), 8(2), 177–195. https://doi.org/10.52643/marsi.v8i2.4267
Lestari, F. I., Zaman, M. K., & Zulkarnaini, Z. (2022). Mutu Pelayanan Keperawatan Rumah Sakit Puri Husada Tembilahan. JOMIS (Journal of Midwifery Science), 6(2), 128–136. https://doi.org/10.36341/jomis.v6i2.2326
Organ, D. W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington, MA: Lexington Books.
Parvar, M. R. F., Allameh, S. M., & Ansari, R. (2013). Effect of Quality of Work Life on Organizational Commitment by SEM. International Journal of Academic Research in Business and Social Sciences, 3(10), 135–144.
Rohmayanti, E., & Wijayanti, C. D. (2023a). Quality of Nursing Work Life terhadap Kinerja Perawat. Open Access Jakarta Journal of Health Sciences, 2(7), 810–816. https://doi.org/10.53801/oajjhs.v2i7.231
Schneider, B. (1987). THE PEOPLE MAKE THE PLACE. Personnel Psychology, 40(3), 437–453. https://doi.org/10.1111/j.1744-6570.1987.tb00609.x
Setyawan, F. E. B., & Supriyanto, S. (2020). Manajemen Rumah Sakit. Zifatama Jawara.
Trisnantoro Laksono, Julita Hendrartini, Tana Susilowati, P. A. D. M., & Aristianti, V. (2020). Chapter 3 : A critial analysis of selected healthare purhasing mechanisms in Indonesia. WHO Regional Office for South-East Asia, Vol-7 No.1(July 2018), 212–238.
United Nations. (2020). United Nations Sustainable Development Knowledge Platform. https://sustainabledevelopment.un.org/
Virnanda, V., Prakasa, M. B., & Budi Santoso, R. T. P. (2023). Analisis Kinerja RS Siloam Hospitals Bali Diukur dari Key Performance Indikator dengan Metode BSC. Seminar Ilmiah Nasional Teknologi, Sains, Dan Sosial Humaniora (SINTESA), 5(0 SE-Articles), 25–34.