APRILIANI, Zelika; SUTABRI, Tata. Analisis Tata Kelola Layanan Indeks Kepuasan Masyarakat Menggunakan Kerangka Kerja Itil V4 Pada Dinas Penanaman Modal Dan Ptsp Kota Pangkalpinang. Economics and Digital Business Review, [S. l.], v. 4, n. 2, p. 325–333, 2023. DOI: 10.37531/ecotal.v4i2.905. Disponível em: https://ojs.stieamkop.ac.id/index.php/ecotal/article/view/905. Acesso em: 10 jun. 2026.