Penerapan Total Quality Management (TQM) Pada Kinerja Pegawai
Article Sidebar
Published:
Jan 11, 2023
Keywords:
Manajemen Kualitas Total, Kinerja Pegawai
Main Article Content
Abstract
Tujuan penelitian yaitu untuk mengetahui penerapan Total Quality Management (TQM) pada kinerja pegawai di PT Pos Indonesia (Persero) Cabang Makassar. Pendekatan penelitian yang digunakan dalam penelitian ini adalah pendekatan kualitatif deskriptif. Metode Analisis Data yang digunakan untuk pembahasan dalam penelitian ini adalah Analisis deskipitif. Analisis deskriptif digunakan dalam menganalisis data primer hasil pengumpulan angket. Analisis deskriptif diartikan sebagai suatu proses analisis yang dilanjutkan dengan cara mendeskripsikan atau menggambarkan data sebagaimana adanya menjadi informasi dalam menjelaskan suatu fenomena. Analisis deskriptif penelitian ini menggunakan bantuan SPSS 25.0. Berdasarkan hasil penelitian Prinsip-prinsip Total Quality Management (TQM) yang diterapkan PT. Pos Indonesia (Persero) Cabang Makassar yaitu kepemimpinan dan perencanaan strategis yang baik seperti setiap persoalan yang dihadapi perusahaan diselesaikan dengan cermat. Kinerja yang berorientasi pada pelanggan, analisis informasi yang akurat dalam menunjang pelayanan dan perbaikan berkesinambungan, pengimplementasian manajemen sumber daya manusia yang baik melalui pendidikan dan pelatihan kepada pegawai sesuai dengan bidang masing-masing, dan memberikan penghargaan kepada setiap pegawai melalui penyediaan ruang dan fasilitas berpendapat. Hasil capaian kinerja pegawai PT. Pos Indonesia (Persero) antara lain, kuantitas dan kualitas kerja yang baik, terbangun kerjasama dan kemandirian kerja antar setiap pegawai, penyelesaian pekerjaan sesuai target waktu, dan pelaksanaan tugas sesuai peraturan yang berlaku atau kebijakan dan tujuan organisasi.
Downloads
Download data is not yet available.
Article Details
How to Cite
Bintang , A. ., Suriyanti , S. ., & Ramlawati , R. . (2023). Penerapan Total Quality Management (TQM) Pada Kinerja Pegawai. Economics and Digital Business Review, 4(1), 435–451. https://doi.org/10.37531/ecotal.v4i1.361
References
Al-Qahtani, N. D., Alshehri, S. S., & Aziz, A. A. (2015). The impact of Total Quality Management on organizational performance. European Journal of Business and Management, 7(36), 119–127. https://core.ac.uk/download/pdf/234627007.pdf
Al Shraah, A., Abu-Rumman, A., Al Madi, F., Alhammad, F. A. F., & AlJboor, A. A. (2021). The impact of quality management practices on knowledge management processes: a study of a social security corporation in Jordan. The TQM Journal. https://doi.org/10.1108/TQM-08-2020-0183
Badzaly, F. N. (2021). Pengaruh Penerapan Total Quality Management, Motivasi Kerja dan Komitmen Organisasi terhadap Kinerja Manajerial. Jurnal Riset Akuntansi, 66–71. https://doi.org/10.29313/jra.v1i2.411
Basit, A., & Hassan, Z. (2017). Impact of job stress on employee performance. International Journal of Accounting and Business Management, 5(2), 13–33. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3125336
Buil, I., Martínez, E., & Matute, J. (2019). Transformational leadership and employee performance: The role of identification, engagement and proactive personality. International Journal of Hospitality Management, 77, 64–75. https://doi.org/10.1016/j.ijhm.2018.06.014
Darma, P. S., & Supriyanto, A. S. (2017). The effect of compensation on satisfaction and employee performance. Management and Economics Journal (MEC-J), 1(1). https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3141006
de Souza, F. F., Corsi, A., Pagani, R. N., Balbinotti, G., & Kovaleski, J. L. (2021). Total quality management 4.0: adapting quality management to Industry 4.0. The TQM Journal, 34(4), 749–769. https://doi.org/10.1108/TQM-10-2020-0238
Dewi, A. U., Madelan, S., & Saluy, A. B. (2021). Analysis of the Application of Total Quality Management in Lens Products in PT. XYZ. Sch Bull, 7(3), 14–20. https://saudijournals.com/media/articles/SB_73_14-20_FT_Agdqjty.pdf
Djuhartono, T., Ariwibowo, P., & Alhamidi, L. A. (2021). Implementation of Total Quality Management (TQM) on Teaching Factory (TEFA) Vocational Middle School in Bogor District. Tarbawi: Jurnal Keilmuan Manajemen Pendidikan, 7(02), 269–282. https://garuda.kemdikbud.go.id/documents/detail/2746434
Faeq, D. K., Garanti, Z., & Sadq, Z. M. (2021). The Effect of Total Quality Management on Organizational Performance: Empirical Evidence from the Construction Sector in Sulaymaniyah City, Kurdistan Region–Iraq. UKH Journal of Social Sciences, 5(1), 29–41. https://doi.org/10.25079/ukhjss.v5n1y2021.pp29-41
Faraj, K. M., Faeq, D. K., Abdulla, D. F., Ali, B. J., & Sadq, Z. M. (2021). Total Quality Management And Hotel Employee Creative Performance: The Mediation Role Of Job Embeddedment. The Mediation Role Of Job Embeddedment. Journal of Contemporary Issues in Business and Government, 27(1), 3838–3855. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3840817
Jami, D. Z., & Muharam, A. (2022). Strategy for Improving the Quality of Islamic Religious Education Study Programs with Total Quality Management. Nidhomul Haq: Jurnal Manajemen Pendidikan Islam, 7(2), 267–283. https://doi.org/10.31538/ndh.v7i2.2096
Jumady, E., Sugiarto, S., & Latief, F. (2021). Management performance analysis based on total quality management principles. Point Of View Research Management, 2(1), 10-18.
Kalogiannidis, S. I. (2021). The effects of total quality management practices and marketing on performance of SMEs. A case of selected manufacturing industries, Greece. Business Management and Strategy, 12(1), 48–62. https://www.academia.edu/download/65488749/17995_64076_1_PB.pdf
Larina, L. N. (2015). Practical application of total quality management system to education of international students. Procedia-Social and Behavioral Sciences, 215, 9–13. https://doi.org/10.1016/j.sbspro.2015.11.566
Munir, M., & Azam, R. I. (2017). Emotional intelligence and employee performance: An intervention based experimental study. Journal of Business & Economics, 9(2), 1–19.
Ngambi, M. T., & Nkemkiafu, A. G. (2015). The impact of total quality management on firm’s organizational performance. American Journal of Management, 15(4), 69. http://m.www.na-businesspress.com/AJM/NgambiMT_Web15_4_.pdf
Rosmaini, R., & Tanjung, H. (2019). Pengaruh Kompetensi, Motivasi Dan Kepuasan Kerja Terhadap Kinerja Pegawai. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(1), 1–15. http://dx.doi.org/10.30596%2Fmaneggio.v2i1.3366
Sendawula, K., Nakyejwe Kimuli, S., Bananuka, J., & Najjemba Muganga, G. (2018). Training, employee engagement and employee performance: Evidence from Uganda’s health sector. Cogent Business & Management, 5(1), 1470891. https://doi.org/10.1080/23311975.2018.1470891
Sinambela, E. A., & Darmawan, D. (2021). Pengaruh Total Quality Management dan Manajemen Pengetahuan terhadap Kinerja Organisasi. Cemerlang: Jurnal Manajemen Dan Ekonomi Bisnis, 1(4), 1–12. http://prin.or.id/index.php/cemerlang/article/view/270
Topalović, S. (2015). The implementation of total quality management in order to improve production performance and enhancing the level of customer satisfaction. Procedia Technology, 19, 1016–1022. https://doi.org/10.1016/j.protcy.2015.02.145
Article Sidebar
Main Article Content
Abstract
Tujuan penelitian yaitu untuk mengetahui penerapan Total Quality Management (TQM) pada kinerja pegawai di PT Pos Indonesia (Persero) Cabang Makassar. Pendekatan penelitian yang digunakan dalam penelitian ini adalah pendekatan kualitatif deskriptif. Metode Analisis Data yang digunakan untuk pembahasan dalam penelitian ini adalah Analisis deskipitif. Analisis deskriptif digunakan dalam menganalisis data primer hasil pengumpulan angket. Analisis deskriptif diartikan sebagai suatu proses analisis yang dilanjutkan dengan cara mendeskripsikan atau menggambarkan data sebagaimana adanya menjadi informasi dalam menjelaskan suatu fenomena. Analisis deskriptif penelitian ini menggunakan bantuan SPSS 25.0. Berdasarkan hasil penelitian Prinsip-prinsip Total Quality Management (TQM) yang diterapkan PT. Pos Indonesia (Persero) Cabang Makassar yaitu kepemimpinan dan perencanaan strategis yang baik seperti setiap persoalan yang dihadapi perusahaan diselesaikan dengan cermat. Kinerja yang berorientasi pada pelanggan, analisis informasi yang akurat dalam menunjang pelayanan dan perbaikan berkesinambungan, pengimplementasian manajemen sumber daya manusia yang baik melalui pendidikan dan pelatihan kepada pegawai sesuai dengan bidang masing-masing, dan memberikan penghargaan kepada setiap pegawai melalui penyediaan ruang dan fasilitas berpendapat. Hasil capaian kinerja pegawai PT. Pos Indonesia (Persero) antara lain, kuantitas dan kualitas kerja yang baik, terbangun kerjasama dan kemandirian kerja antar setiap pegawai, penyelesaian pekerjaan sesuai target waktu, dan pelaksanaan tugas sesuai peraturan yang berlaku atau kebijakan dan tujuan organisasi.
Downloads
Article Details
References
Al-Qahtani, N. D., Alshehri, S. S., & Aziz, A. A. (2015). The impact of Total Quality Management on organizational performance. European Journal of Business and Management, 7(36), 119–127. https://core.ac.uk/download/pdf/234627007.pdf
Al Shraah, A., Abu-Rumman, A., Al Madi, F., Alhammad, F. A. F., & AlJboor, A. A. (2021). The impact of quality management practices on knowledge management processes: a study of a social security corporation in Jordan. The TQM Journal. https://doi.org/10.1108/TQM-08-2020-0183
Badzaly, F. N. (2021). Pengaruh Penerapan Total Quality Management, Motivasi Kerja dan Komitmen Organisasi terhadap Kinerja Manajerial. Jurnal Riset Akuntansi, 66–71. https://doi.org/10.29313/jra.v1i2.411
Basit, A., & Hassan, Z. (2017). Impact of job stress on employee performance. International Journal of Accounting and Business Management, 5(2), 13–33. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3125336
Buil, I., Martínez, E., & Matute, J. (2019). Transformational leadership and employee performance: The role of identification, engagement and proactive personality. International Journal of Hospitality Management, 77, 64–75. https://doi.org/10.1016/j.ijhm.2018.06.014
Darma, P. S., & Supriyanto, A. S. (2017). The effect of compensation on satisfaction and employee performance. Management and Economics Journal (MEC-J), 1(1). https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3141006
de Souza, F. F., Corsi, A., Pagani, R. N., Balbinotti, G., & Kovaleski, J. L. (2021). Total quality management 4.0: adapting quality management to Industry 4.0. The TQM Journal, 34(4), 749–769. https://doi.org/10.1108/TQM-10-2020-0238
Dewi, A. U., Madelan, S., & Saluy, A. B. (2021). Analysis of the Application of Total Quality Management in Lens Products in PT. XYZ. Sch Bull, 7(3), 14–20. https://saudijournals.com/media/articles/SB_73_14-20_FT_Agdqjty.pdf
Djuhartono, T., Ariwibowo, P., & Alhamidi, L. A. (2021). Implementation of Total Quality Management (TQM) on Teaching Factory (TEFA) Vocational Middle School in Bogor District. Tarbawi: Jurnal Keilmuan Manajemen Pendidikan, 7(02), 269–282. https://garuda.kemdikbud.go.id/documents/detail/2746434
Faeq, D. K., Garanti, Z., & Sadq, Z. M. (2021). The Effect of Total Quality Management on Organizational Performance: Empirical Evidence from the Construction Sector in Sulaymaniyah City, Kurdistan Region–Iraq. UKH Journal of Social Sciences, 5(1), 29–41. https://doi.org/10.25079/ukhjss.v5n1y2021.pp29-41
Faraj, K. M., Faeq, D. K., Abdulla, D. F., Ali, B. J., & Sadq, Z. M. (2021). Total Quality Management And Hotel Employee Creative Performance: The Mediation Role Of Job Embeddedment. The Mediation Role Of Job Embeddedment. Journal of Contemporary Issues in Business and Government, 27(1), 3838–3855. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3840817
Jami, D. Z., & Muharam, A. (2022). Strategy for Improving the Quality of Islamic Religious Education Study Programs with Total Quality Management. Nidhomul Haq: Jurnal Manajemen Pendidikan Islam, 7(2), 267–283. https://doi.org/10.31538/ndh.v7i2.2096
Jumady, E., Sugiarto, S., & Latief, F. (2021). Management performance analysis based on total quality management principles. Point Of View Research Management, 2(1), 10-18.
Kalogiannidis, S. I. (2021). The effects of total quality management practices and marketing on performance of SMEs. A case of selected manufacturing industries, Greece. Business Management and Strategy, 12(1), 48–62. https://www.academia.edu/download/65488749/17995_64076_1_PB.pdf
Larina, L. N. (2015). Practical application of total quality management system to education of international students. Procedia-Social and Behavioral Sciences, 215, 9–13. https://doi.org/10.1016/j.sbspro.2015.11.566
Munir, M., & Azam, R. I. (2017). Emotional intelligence and employee performance: An intervention based experimental study. Journal of Business & Economics, 9(2), 1–19.
Ngambi, M. T., & Nkemkiafu, A. G. (2015). The impact of total quality management on firm’s organizational performance. American Journal of Management, 15(4), 69. http://m.www.na-businesspress.com/AJM/NgambiMT_Web15_4_.pdf
Rosmaini, R., & Tanjung, H. (2019). Pengaruh Kompetensi, Motivasi Dan Kepuasan Kerja Terhadap Kinerja Pegawai. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(1), 1–15. http://dx.doi.org/10.30596%2Fmaneggio.v2i1.3366
Sendawula, K., Nakyejwe Kimuli, S., Bananuka, J., & Najjemba Muganga, G. (2018). Training, employee engagement and employee performance: Evidence from Uganda’s health sector. Cogent Business & Management, 5(1), 1470891. https://doi.org/10.1080/23311975.2018.1470891
Sinambela, E. A., & Darmawan, D. (2021). Pengaruh Total Quality Management dan Manajemen Pengetahuan terhadap Kinerja Organisasi. Cemerlang: Jurnal Manajemen Dan Ekonomi Bisnis, 1(4), 1–12. http://prin.or.id/index.php/cemerlang/article/view/270
Topalović, S. (2015). The implementation of total quality management in order to improve production performance and enhancing the level of customer satisfaction. Procedia Technology, 19, 1016–1022. https://doi.org/10.1016/j.protcy.2015.02.145