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Abstract
This study aimed to examine the effect of stress, emotional intelligence, and work environment on employee performance. This research was carried out at a private company in Jakarta using quantitative methods. Data collection techniques through questionnaires were distributed to 135 respondents. The analysis used by researchers is the method in the Partial Least Square (PLS) application. The test results obtained in this study partially (1) work stress has a significant positive effect on employee performance (2) emotional intelligence has a significant positive effect on employee performance (3) the work environment has a significant positive effect on employee performance.
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References
- Adamy, M. (2016). Manajemen Sumberdaya Manusia Teori Praktik dan Penelitian. Unimal Press.
- Afandi, P. (2018). Manajemen Sumber Daya Manusia: Teori, Konsep, Indikator (cet. 1). Zanafa Publishing.
- Agbozo, G. K., Owusu, I. S., Hoedoafia, M. A., & Atakorah, Y. B. (2017). The Effect of Work Environment on Job Satisfaction : Evidence from the The Effect of Work Environment on Job Satisfaction : Evidence from the Banking Sector in Ghana. October, 11–18. https://doi.org/10.11648/j.jhrm.20170501.12
- Al-Ahmadi, H., & Al-Furaih, N. (2018). Job stress and job performance among employees in the Jordanian banking sector. International Journal of Social Economics, 45(12), 1651-1664.
- Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273-285.
- Bowling, N. A., Beehr, T. A., & Swader, W. M. (2017). Giving and receiving social support at work: The roles of personality and reciprocity. Journal of Vocational Behavior, 100, 35-46.
- Brackett, M. A., & Salovey, P. (2019). Emotional intelligence: Implications for personal, social, academic, and workplace success. Social and Personality Psychology Compass, 13(5), e12455.
- Cameron, K. S., & Spreitzer, G. M. (2018). Oxford handbook of positive organizational scholarship. Oxford University Press.
- Cheng, J., Sun, J., & Wang, J. (2020). How job stress affects job performance: the mediation of affective commitment and the moderation of career adaptability. Journal of Managerial Psychology, 35(3), 215-227.
- Côté, S. (2014). Emotional intelligence in organizations. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 459-488.
- Elzeyadi, I. (2019). Daylighting, productivity, and occupant satisfaction: A literature review. Lighting Research & Technology, 51(4), 475-497.
- Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ. Bantam Books.
- Goleman, D. (2020). Daniel Goleman Emotional Intelligence : 25th Anniversary Edition. Bloomsbury Publishing.
- Hackman, J. R., & Wageman, R. (2019). A theory of team coaching. Academy of Management Review, 44(2), 259-288.
- Hair, J. F., Hult, G. T. M., Ringle, C. M., & Marko, S. (2017). A Primer on Partial Least Squares Structural Equation Modeling ( PLS-SEM ). SAGE.
- Judge, T. A., & Piccolo, R. F. (2019). Transformational and transactional leadership: A meta-analytic test of their relative validity. Journal of Applied Psychology, 104(4), 498-517.
- Kong, D. T., & Ho, V. T. (2016). Organizational commitment in Chinese small-and medium-sized enterprises: The role of extrinsic, intrinsic and social rewards. International Journal of Manpower, 37(8), 1306-1324.
- Kossek, E. E., & Lautsch, B. A. (2018). Work–life flexibility as a talent management strategy. In The Cambridge Handbook of the Global Work–Family Interface (pp. 35-51). Cambridge University Press.
- Leka, S., Griffiths, A., & Cox, T. (2004). Work Organization & Stress: Systematic Problem Approaches for Employers, Managers and Trade Union Representatives. Protecting Workers' Health Series No. 3. World Health Organization.
- Maryam, S. (2023). Factors Influencing Employee Performance : Teleworking, Work-life Balance and Stress. Scientia Journal, 12(03), 3800-3808.
- Mondy, R. W., & J., M. J. (2016). Human Resource Management (14th ed.). Pearson.
- Parker, S. K., Morgeson, F. P., & Johns, G. (2017). One hundred years of work design research: Looking back and looking forward. Journal of Applied Psychology, 102(3), 403-420.
- Podsakoff, N. P., LePine, J. A., & LePine, M. A. (2007). Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis. Journal of Applied Psychology, 92(2), 438–454
- Robbins, S. P., & Judge, T. A. (2015). Organizational Behavior (16th ed.). Pearson Education Limited
- Sajjad, A., & Memon, M. A. (2019). The impact of job stress on job performance: a study of the employees of private sector universities of Karachi, Pakistan. Management Research Review, 42(3), 324-345.
- Salovey, P., & Mayer, J. D. (2016). Emotional intelligence. Imagination, Cognition and Personality, 36(3), 193-221.
- Sinambela, P. L. (2016). Manajemen Sumber Daya Manusia (1st ed.). Bumi Aksara.
- Skaalvik, E. M., & Skaalvik, S. (2018). Job demands and job resources as predictors of teacher motivation and well-being. Social Psychology of Education, 21(6), 1251-1275.
- Tan, X., Zhang, Y., & Zhang, X. (2021). Job stress and employees' performance: the moderating roles of workplace ostracism and job autonomy. Personnel Review, 50(7), 1841-1856.
- Taris, T. W., & Schaufeli, W. B. (2015). Well-being and performance at work: The role of contextual factors. In S. Sirgy, M. Cooper, J. James, & D. R. Matthews (Eds.), Handbook of Quality-of-Life Programs: Enhancing Quality of Life Across the Life Span (pp. 167-185). Springer.
- Zaki, J., & Williams, W. C. (2021). The neuroscience of empathy. In The Oxford Handbook of Compassion Science (pp. 13-25). Oxford University Press.
- Zhang, Y., & Liao, Z. (2022). Does job stress affect employee performance? An investigation based on self‐management and coworker support. Corporate Social Responsibility and Environmental Management, 29(1), 182-194.
References
Adamy, M. (2016). Manajemen Sumberdaya Manusia Teori Praktik dan Penelitian. Unimal Press.
Afandi, P. (2018). Manajemen Sumber Daya Manusia: Teori, Konsep, Indikator (cet. 1). Zanafa Publishing.
Agbozo, G. K., Owusu, I. S., Hoedoafia, M. A., & Atakorah, Y. B. (2017). The Effect of Work Environment on Job Satisfaction : Evidence from the The Effect of Work Environment on Job Satisfaction : Evidence from the Banking Sector in Ghana. October, 11–18. https://doi.org/10.11648/j.jhrm.20170501.12
Al-Ahmadi, H., & Al-Furaih, N. (2018). Job stress and job performance among employees in the Jordanian banking sector. International Journal of Social Economics, 45(12), 1651-1664.
Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273-285.
Bowling, N. A., Beehr, T. A., & Swader, W. M. (2017). Giving and receiving social support at work: The roles of personality and reciprocity. Journal of Vocational Behavior, 100, 35-46.
Brackett, M. A., & Salovey, P. (2019). Emotional intelligence: Implications for personal, social, academic, and workplace success. Social and Personality Psychology Compass, 13(5), e12455.
Cameron, K. S., & Spreitzer, G. M. (2018). Oxford handbook of positive organizational scholarship. Oxford University Press.
Cheng, J., Sun, J., & Wang, J. (2020). How job stress affects job performance: the mediation of affective commitment and the moderation of career adaptability. Journal of Managerial Psychology, 35(3), 215-227.
Côté, S. (2014). Emotional intelligence in organizations. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 459-488.
Elzeyadi, I. (2019). Daylighting, productivity, and occupant satisfaction: A literature review. Lighting Research & Technology, 51(4), 475-497.
Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ. Bantam Books.
Goleman, D. (2020). Daniel Goleman Emotional Intelligence : 25th Anniversary Edition. Bloomsbury Publishing.
Hackman, J. R., & Wageman, R. (2019). A theory of team coaching. Academy of Management Review, 44(2), 259-288.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Marko, S. (2017). A Primer on Partial Least Squares Structural Equation Modeling ( PLS-SEM ). SAGE.
Judge, T. A., & Piccolo, R. F. (2019). Transformational and transactional leadership: A meta-analytic test of their relative validity. Journal of Applied Psychology, 104(4), 498-517.
Kong, D. T., & Ho, V. T. (2016). Organizational commitment in Chinese small-and medium-sized enterprises: The role of extrinsic, intrinsic and social rewards. International Journal of Manpower, 37(8), 1306-1324.
Kossek, E. E., & Lautsch, B. A. (2018). Work–life flexibility as a talent management strategy. In The Cambridge Handbook of the Global Work–Family Interface (pp. 35-51). Cambridge University Press.
Leka, S., Griffiths, A., & Cox, T. (2004). Work Organization & Stress: Systematic Problem Approaches for Employers, Managers and Trade Union Representatives. Protecting Workers' Health Series No. 3. World Health Organization.
Maryam, S. (2023). Factors Influencing Employee Performance : Teleworking, Work-life Balance and Stress. Scientia Journal, 12(03), 3800-3808.
Mondy, R. W., & J., M. J. (2016). Human Resource Management (14th ed.). Pearson.
Parker, S. K., Morgeson, F. P., & Johns, G. (2017). One hundred years of work design research: Looking back and looking forward. Journal of Applied Psychology, 102(3), 403-420.
Podsakoff, N. P., LePine, J. A., & LePine, M. A. (2007). Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis. Journal of Applied Psychology, 92(2), 438–454
Robbins, S. P., & Judge, T. A. (2015). Organizational Behavior (16th ed.). Pearson Education Limited
Sajjad, A., & Memon, M. A. (2019). The impact of job stress on job performance: a study of the employees of private sector universities of Karachi, Pakistan. Management Research Review, 42(3), 324-345.
Salovey, P., & Mayer, J. D. (2016). Emotional intelligence. Imagination, Cognition and Personality, 36(3), 193-221.
Sinambela, P. L. (2016). Manajemen Sumber Daya Manusia (1st ed.). Bumi Aksara.
Skaalvik, E. M., & Skaalvik, S. (2018). Job demands and job resources as predictors of teacher motivation and well-being. Social Psychology of Education, 21(6), 1251-1275.
Tan, X., Zhang, Y., & Zhang, X. (2021). Job stress and employees' performance: the moderating roles of workplace ostracism and job autonomy. Personnel Review, 50(7), 1841-1856.
Taris, T. W., & Schaufeli, W. B. (2015). Well-being and performance at work: The role of contextual factors. In S. Sirgy, M. Cooper, J. James, & D. R. Matthews (Eds.), Handbook of Quality-of-Life Programs: Enhancing Quality of Life Across the Life Span (pp. 167-185). Springer.
Zaki, J., & Williams, W. C. (2021). The neuroscience of empathy. In The Oxford Handbook of Compassion Science (pp. 13-25). Oxford University Press.
Zhang, Y., & Liao, Z. (2022). Does job stress affect employee performance? An investigation based on self‐management and coworker support. Corporate Social Responsibility and Environmental Management, 29(1), 182-194.