Nita, Nita, and Ratna Roostika. “User Satisfaction With Shopee Chatbot:: An Extended TAM With Perceived Convenience As an Intervening Variable”. Amkop Management Accounting Review (AMAR), vol. 6, no. 1, Jan. 2026, pp. 54-66, doi:10.37531/amar.v6i1.3475.