Main Article Content
Abstract
Social media marketing strategies are a key element in maintaining and improving the sustainability of Micro, Small, and Medium Enterprises (MSMEs) businesses. The research, in the form of a Systematic Literature Review (SLR) PRISMA, used a Boolean search using PICO and SPIDER and identified 2446 initial articles from international journals (Scopus, ScienceDirect, Springer, Wiley, IEEE, Web of Science, and Google Scholar). The data was omitted, so that the final results were 32 journals. Bibliomatrix analysis, in the form of Vos Viewer, along with Inclusion, Exclusion, and Quality Criteria. Research shows that social media marketing strategies significantly improve MSME sustainability through customer engagement, relevant content, and the integration of adaptive digital technologies. The theoretical benefits of formulating social media relationships, which are helpful in the academic world, and the practical benefits of this approach as a digital strategy for MSME actors, as well as its implications for government and policy, for transformation recommendations.
Keywords
Article Details

This work is licensed under a Creative Commons Attribution 4.0 International License.
References
- Am, J. B., Furstenthal, L., Jorge, F., & Roth, E. (2020). Innovation in a crisis: Why it is more critical than ever. In McKinsey & Company (Issue June). https://usblearn.belpark.sun.ac.za/course/view.php?id=2043
- Barczak, G., Hopp, C., Kaminski, J., Piller, F., & Pruschak, G. (2022). How open is innovation research? An empirical analysis of data sharing among innovation scholars. Industry and Innovation, 29(2), 186–218. https://doi.org/10.1080/13662716.2021.1967727
- Bollinger, S., & Burger-Helmchen, T. (2021). From innovation control to creativity: Toward an integrating framework. Revue d’Economie Industrielle, 174(2), 223–247. https://doi.org/10.4000/rei.10365
- Bracio, K., & Szarucki, M. (2020). Mixed Methods Utilisation in Innovation Management Research: A Systematic Literature Review and Meta-Summary. Journal of Risk and Financial Management, 13(11). https://doi.org/10.3390/jrfm13110252
- Chavan, S., Sahiti, V., Gurpur, S., & Shelke, A. (2025). Critical Insights into the Impact of Artificial Intelligence on Mental Health, Patient Rights, and Human Rights. In Australasian Accounting, Business and Finance Journal (Vol. 19, Issue 1). https://doi.org/10.14453/aabfj.v19i1.13
- Ćirović, D., Dabić, M., Melović, B., & Backović, T. (2025). Unleashing SME innovation in small open economies: the strategic role of market dynamism, R&D, and organizational capabilities. Review of Managerial Science. https://doi.org/10.1007/s11846-025-00893-y
- Cuijten, N., Wongpun, S., Buaprommee, N., Suwannahong, R., & Inmor, S. (2024). Exploring the digital marketing potential and needs for digital marketing capabilities of service sector MSMES in Thailand. Journal of Business Economics and Management, 25(5), 1052–1074. https://doi.org/10.3846/jbem.2024.22470
- de Paulo, A. F., & Santos, J. C. (2023). Landscape of scientific knowledge on information, knowledge and innovation management | Panorama do conhecimento científico sobre gestão da informação, do conhecimento e da inovação. AtoZ, 12. https://doi.org/10.5380/atoz.v12.87850
- Dewarani, G., & Alversia, Y. (2023). The influence of customer involvement and engagement on co-creation of services, satisfaction, and loyalty: The case of Software as a Service. Innovative Marketing, 19(2), 27–37. https://doi.org/10.21511/im.19(2).2023.03
- Djamhari, S. I., Mustika, M. D., Sjabadhyni, B., & Ndaru, A. R. P. (2024). Impulsive buying in the digital age: investigating the dynamics of sales promotion, FOMO, and digital payment methods. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2419484
- Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Jain, V., Karjaluoto, H., Kefi, H., Krishen, A. S., Kumar, V., Rahman, M. M., Raman, R., Rauschnabel, P. A., Rowley, J., Salo, J., Tran, G. A., & Wang, Y. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 59(July 2020), 102168. https://doi.org/10.1016/j.ijinfomgt.2020.102168
- Febriansyah, A., Syafei, M. Y., Narimawati, U., Chochole, T., & Stakic, A. J. (2024). How Important is Financial Inclusion for the Performance of MSMEs? In Febriansyah, Syafei, Narimawati AABFJ | (Vol. 18, Issue 5).
- Golova, I. M. (2024). Coordination of Regional Innovation Processes to Ensure Russia's Technological Competitiveness. Economy of Regions, 20(1), 63–75. https://doi.org/10.17059/ekon.reg.2024-1-5
- Gündüzyeli, B. (2025). The Role of Social Media and Artificial Intelligence (AI) in Enhancing Digital Marketing Resilience During Crises. Sustainability (Switzerland), 17(7). https://doi.org/10.3390/su17073134
- Hanaysha, J. R., & Alhyasat, K. M. K. (2025). Leveraging technological innovation, social media, and green marketing for corporate reputation: the mediating role of business sustainability. Cogent Business and Management, 12(1). https://doi.org/10.1080/23311975.2025.2518249
- Harsanto, B., Pradana, M., Firmansyah, E. A., Apriliadi, A., & Ifghaniyafi Farras, J. (2024). Sustainable Halal Value Chain performance for MSMEs: the roles of digital technology, R&D, financing, and regulation as antecedents. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2397071
- Haupt, M., Freidank, J., & Haas, A. (2025). Consumer responses to human-AI collaboration at organizational frontlines: strategies to escape algorithm aversion in content creation. Review of Managerial Science, 19(2), 377–413. https://doi.org/10.1007/s11846-024-00748-y
- Herath Pathirannehelage, S., Shrestha, Y. R., & von Krogh, G. (2025). Design principles for artificial intelligence-augmented decision making: An action design research study. European Journal of Information Systems, 34(2), 207–229. https://doi.org/10.1080/0960085X.2024.2330402
- Herrada-Lores, S., Palazón, M., Iniesta-Bonillo, M. Á., & Estrella-Ramón, A. (2025). The communication of sustainability on social media: the role of dialogical communication. Journal of Research in Interactive Marketing, 19(2), 307–332. https://doi.org/10.1108/JRIM-10-2023-0372
- Jorzik, P., Antonio, J. L., Kanbach, D. K., Kallmuenzer, A., & Kraus, S. (2024). Sowing the seeds for sustainability: A business model innovation perspective on artificial intelligence in green technology startups. Technological Forecasting and Social Change, 208. https://doi.org/10.1016/j.techfore.2024.123653
- Khan, M. A. I., & Uddin, M. A. (2023). Does managerial propensity towards digitalization enhances firm performance? A case study of Indian MSMEs. International Journal of Applied Economics, Finance and Accounting, 17(1), 168–175. https://doi.org/10.33094/ijaefa.v17i1.1093
- Maghraoui, S., & Khrouf, L. (2025). Cyberaddiction to TikTok during the COVID-19 pandemic. Spanish Journal of Marketing - ESIC, 29(3), 293–311. https://doi.org/10.1108/SJME-01-2023-0023
- McGarvey, J., Grabowski, M. R., Custard, B., & Gabelein, S. (2025). Self-Healing Databases for Emergency Response Logistics in Remote and Infrastructure-Poor Settings. Logistics, 9(1). https://doi.org/10.3390/logistics9010023
- Mori, A., & Zhang, K. (2024). Networked sustainable business model innovation and sustainable energy transitions: A case study of incumbent Chinese manufacturers in 2010–2022. Environmental Innovation and Societal Transitions, 53. https://doi.org/10.1016/j.eist.2024.100911
- Munawar, A., Mekaniwati, A., Bon, A. T., & Sukartaatmadja, I. (2024). The mediating effect of social media marketing in the market orientation and business performance relationship. International Journal of Data and Network Science, 8(4), 2367–2374. https://doi.org/10.5267/j.ijdns.2024.5.020
- Musa, C. I., Sahabuddin, R., Tawe, A., & Haeruddin, M. I. M. (2023). Effect of knowledge sharing and technological innovation capabilities on competitive advantage on MSME’s culinary sector. Economics and Finance Letters, 10(4), 245–256. https://doi.org/10.18488/29.v10i4.3546
- Obiegbu, C. J., & Larsen, G. (2025). Algorithmic personalization and brand loyalty: An experiential perspective. Marketing Theory, 25(2), 199–219. https://doi.org/10.1177/14705931241230041
- Pusung, C. S., Narsa, N. P. D. R. H., & Wardhaningrum, O. A. (2023). Innovation, commpetitive strategy and MSME Performance: A survey study on culinary SMES in Indonesia during The Covid-19 Pandemic. Business: Theory and Practice, 24(1), 160–172. https://doi.org/10.3846/btp.2023.16676
- Ramli, Y., Imaningsih, E. S., Shiratina, A., Rajak, A., & Ali, A. J. (2022). Environmental Sustainability: To Enhance Organizational Awareness towards Green Environmental Concern. International Journal of Energy Economics and Policy, 12(4), 307–316. https://doi.org/10.32479/ijeep.13275
- Ratnawati, Rokhman, M. T. N., & Ningsih, A. A. T. (2025). The role of digital financial inclusion in improving financial literacy and financial well-being for business sustainability: Indonesian women’s export craft SMEs. Problems and Perspectives in Management, 23(2), 398–408. https://doi.org/10.21511/ppm.23(2).2025.28
- Saura, J. R. (2021). Using Data Sciences in Digital Marketing: Framework, methods, and performance metrics. Journal of Innovation and Knowledge, 6(2), 92–102. https://doi.org/10.1016/j.jik.2020.08.001
- Sheehy, B., & Farneti, F. (2021). Corporate social responsibility, sustainability, sustainable development and corporate sustainability: What is the difference, and does it matter? Sustainability (Switzerland), 13(11). https://doi.org/10.3390/su13115965
- Shoukat, M. H., Elgammal, I., Selem, K. M., & Shehata, A. E. (2025). Fostering social media user intentions: AI-enabled privacy and intrusiveness concerns. Spanish Journal of Marketing - ESIC, 29(2), 253–269. https://doi.org/10.1108/SJME-07-2023-0205
- Siswanti, I., Riyadh, H. A., Cahaya, Y. F., Putra, Y. M., & Beshr, B. A. H. (2024). Unveiling the dynamics of the business sustainability model: a holistic analysis of financial and digital transformation. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2414857
- Spörl-Wang, K., Krause, F., & Henkel, S. (2025). Predictors of social media influencer marketing effectiveness: A comprehensive literature review and meta-analysis. Journal of Business Research, 186(July 2024). https://doi.org/10.1016/j.jbusres.2024.114991
- Sujaya, K. B. W., & Kusuma Negara, I. S. (2024a). Strategi Digital Marketing Melalui Instagram Oleh Cv. Electra Diamond. In Waisya: Jurnal Ekonomi Hindu (Vol. 3, Issue 1). https://doi.org/10.53977/jw.v3i1.1622
- Syväri, M., Tähtinen, J., & Nordberg-Davies, S. (2025). Enacting ‘true business sustainability’ − Market shaping for environmental impact. Journal of Business Research, 186. https://doi.org/10.1016/j.jbusres.2024.114949
- Vasani, S., & Abdulkareem, A. M. (2024). MSME market presence and competitiveness in a global economy. Cogent Economics and Finance, 12(1). https://doi.org/10.1080/23322039.2024.2416992
- Wang, Q., & Lyu, M. (2025). The Relationship Between Data-Intelligence Empowerment, Knowledge Diversification, and Knowledge Recombinant Capabilities: Research on Sustainability of Chinese High-Tech Listed Firms. Sustainability (Switzerland), 17(1). https://doi.org/10.3390/su17010291
- Wickramaarachchige, M. W., Statsenko, L., Ochoa, J. J., Mayer, W., & Chileshe, N. (2024). Critical enablers for the development of sectoral innovation ecosystems: a conceptual framework. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2414858
References
Am, J. B., Furstenthal, L., Jorge, F., & Roth, E. (2020). Innovation in a crisis: Why it is more critical than ever. In McKinsey & Company (Issue June). https://usblearn.belpark.sun.ac.za/course/view.php?id=2043
Barczak, G., Hopp, C., Kaminski, J., Piller, F., & Pruschak, G. (2022). How open is innovation research? An empirical analysis of data sharing among innovation scholars. Industry and Innovation, 29(2), 186–218. https://doi.org/10.1080/13662716.2021.1967727
Bollinger, S., & Burger-Helmchen, T. (2021). From innovation control to creativity: Toward an integrating framework. Revue d’Economie Industrielle, 174(2), 223–247. https://doi.org/10.4000/rei.10365
Bracio, K., & Szarucki, M. (2020). Mixed Methods Utilisation in Innovation Management Research: A Systematic Literature Review and Meta-Summary. Journal of Risk and Financial Management, 13(11). https://doi.org/10.3390/jrfm13110252
Chavan, S., Sahiti, V., Gurpur, S., & Shelke, A. (2025). Critical Insights into the Impact of Artificial Intelligence on Mental Health, Patient Rights, and Human Rights. In Australasian Accounting, Business and Finance Journal (Vol. 19, Issue 1). https://doi.org/10.14453/aabfj.v19i1.13
Ćirović, D., Dabić, M., Melović, B., & Backović, T. (2025). Unleashing SME innovation in small open economies: the strategic role of market dynamism, R&D, and organizational capabilities. Review of Managerial Science. https://doi.org/10.1007/s11846-025-00893-y
Cuijten, N., Wongpun, S., Buaprommee, N., Suwannahong, R., & Inmor, S. (2024). Exploring the digital marketing potential and needs for digital marketing capabilities of service sector MSMES in Thailand. Journal of Business Economics and Management, 25(5), 1052–1074. https://doi.org/10.3846/jbem.2024.22470
de Paulo, A. F., & Santos, J. C. (2023). Landscape of scientific knowledge on information, knowledge and innovation management | Panorama do conhecimento científico sobre gestão da informação, do conhecimento e da inovação. AtoZ, 12. https://doi.org/10.5380/atoz.v12.87850
Dewarani, G., & Alversia, Y. (2023). The influence of customer involvement and engagement on co-creation of services, satisfaction, and loyalty: The case of Software as a Service. Innovative Marketing, 19(2), 27–37. https://doi.org/10.21511/im.19(2).2023.03
Djamhari, S. I., Mustika, M. D., Sjabadhyni, B., & Ndaru, A. R. P. (2024). Impulsive buying in the digital age: investigating the dynamics of sales promotion, FOMO, and digital payment methods. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2419484
Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Jain, V., Karjaluoto, H., Kefi, H., Krishen, A. S., Kumar, V., Rahman, M. M., Raman, R., Rauschnabel, P. A., Rowley, J., Salo, J., Tran, G. A., & Wang, Y. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 59(July 2020), 102168. https://doi.org/10.1016/j.ijinfomgt.2020.102168
Febriansyah, A., Syafei, M. Y., Narimawati, U., Chochole, T., & Stakic, A. J. (2024). How Important is Financial Inclusion for the Performance of MSMEs? In Febriansyah, Syafei, Narimawati AABFJ | (Vol. 18, Issue 5).
Golova, I. M. (2024). Coordination of Regional Innovation Processes to Ensure Russia's Technological Competitiveness. Economy of Regions, 20(1), 63–75. https://doi.org/10.17059/ekon.reg.2024-1-5
Gündüzyeli, B. (2025). The Role of Social Media and Artificial Intelligence (AI) in Enhancing Digital Marketing Resilience During Crises. Sustainability (Switzerland), 17(7). https://doi.org/10.3390/su17073134
Hanaysha, J. R., & Alhyasat, K. M. K. (2025). Leveraging technological innovation, social media, and green marketing for corporate reputation: the mediating role of business sustainability. Cogent Business and Management, 12(1). https://doi.org/10.1080/23311975.2025.2518249
Harsanto, B., Pradana, M., Firmansyah, E. A., Apriliadi, A., & Ifghaniyafi Farras, J. (2024). Sustainable Halal Value Chain performance for MSMEs: the roles of digital technology, R&D, financing, and regulation as antecedents. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2397071
Haupt, M., Freidank, J., & Haas, A. (2025). Consumer responses to human-AI collaboration at organizational frontlines: strategies to escape algorithm aversion in content creation. Review of Managerial Science, 19(2), 377–413. https://doi.org/10.1007/s11846-024-00748-y
Herath Pathirannehelage, S., Shrestha, Y. R., & von Krogh, G. (2025). Design principles for artificial intelligence-augmented decision making: An action design research study. European Journal of Information Systems, 34(2), 207–229. https://doi.org/10.1080/0960085X.2024.2330402
Herrada-Lores, S., Palazón, M., Iniesta-Bonillo, M. Á., & Estrella-Ramón, A. (2025). The communication of sustainability on social media: the role of dialogical communication. Journal of Research in Interactive Marketing, 19(2), 307–332. https://doi.org/10.1108/JRIM-10-2023-0372
Jorzik, P., Antonio, J. L., Kanbach, D. K., Kallmuenzer, A., & Kraus, S. (2024). Sowing the seeds for sustainability: A business model innovation perspective on artificial intelligence in green technology startups. Technological Forecasting and Social Change, 208. https://doi.org/10.1016/j.techfore.2024.123653
Khan, M. A. I., & Uddin, M. A. (2023). Does managerial propensity towards digitalization enhances firm performance? A case study of Indian MSMEs. International Journal of Applied Economics, Finance and Accounting, 17(1), 168–175. https://doi.org/10.33094/ijaefa.v17i1.1093
Maghraoui, S., & Khrouf, L. (2025). Cyberaddiction to TikTok during the COVID-19 pandemic. Spanish Journal of Marketing - ESIC, 29(3), 293–311. https://doi.org/10.1108/SJME-01-2023-0023
McGarvey, J., Grabowski, M. R., Custard, B., & Gabelein, S. (2025). Self-Healing Databases for Emergency Response Logistics in Remote and Infrastructure-Poor Settings. Logistics, 9(1). https://doi.org/10.3390/logistics9010023
Mori, A., & Zhang, K. (2024). Networked sustainable business model innovation and sustainable energy transitions: A case study of incumbent Chinese manufacturers in 2010–2022. Environmental Innovation and Societal Transitions, 53. https://doi.org/10.1016/j.eist.2024.100911
Munawar, A., Mekaniwati, A., Bon, A. T., & Sukartaatmadja, I. (2024). The mediating effect of social media marketing in the market orientation and business performance relationship. International Journal of Data and Network Science, 8(4), 2367–2374. https://doi.org/10.5267/j.ijdns.2024.5.020
Musa, C. I., Sahabuddin, R., Tawe, A., & Haeruddin, M. I. M. (2023). Effect of knowledge sharing and technological innovation capabilities on competitive advantage on MSME’s culinary sector. Economics and Finance Letters, 10(4), 245–256. https://doi.org/10.18488/29.v10i4.3546
Obiegbu, C. J., & Larsen, G. (2025). Algorithmic personalization and brand loyalty: An experiential perspective. Marketing Theory, 25(2), 199–219. https://doi.org/10.1177/14705931241230041
Pusung, C. S., Narsa, N. P. D. R. H., & Wardhaningrum, O. A. (2023). Innovation, commpetitive strategy and MSME Performance: A survey study on culinary SMES in Indonesia during The Covid-19 Pandemic. Business: Theory and Practice, 24(1), 160–172. https://doi.org/10.3846/btp.2023.16676
Ramli, Y., Imaningsih, E. S., Shiratina, A., Rajak, A., & Ali, A. J. (2022). Environmental Sustainability: To Enhance Organizational Awareness towards Green Environmental Concern. International Journal of Energy Economics and Policy, 12(4), 307–316. https://doi.org/10.32479/ijeep.13275
Ratnawati, Rokhman, M. T. N., & Ningsih, A. A. T. (2025). The role of digital financial inclusion in improving financial literacy and financial well-being for business sustainability: Indonesian women’s export craft SMEs. Problems and Perspectives in Management, 23(2), 398–408. https://doi.org/10.21511/ppm.23(2).2025.28
Saura, J. R. (2021). Using Data Sciences in Digital Marketing: Framework, methods, and performance metrics. Journal of Innovation and Knowledge, 6(2), 92–102. https://doi.org/10.1016/j.jik.2020.08.001
Sheehy, B., & Farneti, F. (2021). Corporate social responsibility, sustainability, sustainable development and corporate sustainability: What is the difference, and does it matter? Sustainability (Switzerland), 13(11). https://doi.org/10.3390/su13115965
Shoukat, M. H., Elgammal, I., Selem, K. M., & Shehata, A. E. (2025). Fostering social media user intentions: AI-enabled privacy and intrusiveness concerns. Spanish Journal of Marketing - ESIC, 29(2), 253–269. https://doi.org/10.1108/SJME-07-2023-0205
Siswanti, I., Riyadh, H. A., Cahaya, Y. F., Putra, Y. M., & Beshr, B. A. H. (2024). Unveiling the dynamics of the business sustainability model: a holistic analysis of financial and digital transformation. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2414857
Spörl-Wang, K., Krause, F., & Henkel, S. (2025). Predictors of social media influencer marketing effectiveness: A comprehensive literature review and meta-analysis. Journal of Business Research, 186(July 2024). https://doi.org/10.1016/j.jbusres.2024.114991
Sujaya, K. B. W., & Kusuma Negara, I. S. (2024a). Strategi Digital Marketing Melalui Instagram Oleh Cv. Electra Diamond. In Waisya: Jurnal Ekonomi Hindu (Vol. 3, Issue 1). https://doi.org/10.53977/jw.v3i1.1622
Syväri, M., Tähtinen, J., & Nordberg-Davies, S. (2025). Enacting ‘true business sustainability’ − Market shaping for environmental impact. Journal of Business Research, 186. https://doi.org/10.1016/j.jbusres.2024.114949
Vasani, S., & Abdulkareem, A. M. (2024). MSME market presence and competitiveness in a global economy. Cogent Economics and Finance, 12(1). https://doi.org/10.1080/23322039.2024.2416992
Wang, Q., & Lyu, M. (2025). The Relationship Between Data-Intelligence Empowerment, Knowledge Diversification, and Knowledge Recombinant Capabilities: Research on Sustainability of Chinese High-Tech Listed Firms. Sustainability (Switzerland), 17(1). https://doi.org/10.3390/su17010291
Wickramaarachchige, M. W., Statsenko, L., Ochoa, J. J., Mayer, W., & Chileshe, N. (2024). Critical enablers for the development of sectoral innovation ecosystems: a conceptual framework. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2414858