Main Article Content
Abstract
Digitization has had a significant impact in the television sector in Indonesia, changing people's media consumption patterns and putting significant pressure on the television industry. This study aims to analyze the marketing and competitive strategies of Nusantara TV, particularly through the development of the "Culture of of Indonesia" program as a form of differentiation and the penerapan Service-Dominant Logic (SDL) and Value Co- Creation. Using a qualitative descriptive method through interviews, observations, and documentation during an internship, the study found that the shift of audiences to digital platforms requires television to produce more relevant and collaborative content. The "Culture of Indonesia" program serves as an instrument of co- creation with audiences and cultural communities to create more authentic, representative, and sustainable service values. The research results indicate that the application of SDL and cultural content differentiation strengthens Nusantara TV's position in facing media competition in the digital era.
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References
- Reference :
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- Kasemsarn, K., & Nickpour, F. (2025). Digital storytelling in cultural and heritage tourism: A review of social media integration and youth engagement frameworks. Heritage, 8(6), 200. https://doi.org/10.3390/heritage8060200
- Lan, T., Zheng, Z., Tian, D., Zhang, R., Law, R. and Zhang, M., (2021). Resident-Tourist Value Co-Creation in the Intangible Cultural Heritage Tourism Context: The Role of Residents' Perception of Tourism Development and Emotional Solidarity. Sustainability, 13(3), p.1369. https://doi.org/10.3390/su13031369
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- Pinto, S.d.L., Muniz, J., Jr., Freitas, C.R.d., Dale Luche, J.R., (2025). A Framework for the Innovation Management Capacity: Empirical Evidence from the Porto Digital Cluster in Brazil. Administrative Sciences, 15(5), 191. https://doi.org/10.3390/admsci15050191
- Rizma, F. A., & Marsasi, E. G. (2024). The effect of trustworthiness to increase brand trust and purchase intention on social media promotion based on theory of persuasion in Generation Z. Jurnal Manajemen, 15(1), 61–81. https://doi.org/10.32832/jm-uika.v15i1.15766
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- Solekhah, A. A. A., & Marsasi, E. G. (2025). Optimizing Customer Engagement and Satisfaction on Loyalty through Self-Congruity Theory. In Jurnal Manajemen Bisnis (Vol. 16, Issue 1, pp. 19–46). https://doi.org/10.18196/mb.v16i1.24576
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- Tuan, N.M. and Doan, D.T. (2025) ‘Customer value co-creation practices for community well-being in E-commerce platform: An information-based perspective’, Journal of Open Innovation: Technology, Market, and Complexity, 11, 100488. doi:10.1016/j.joitmc.2025.100488.
- Ujiati, N.N.R. and Marsasi, E.G. (2024) ‘Implementing value co-creation by developing service dominant logic through Telkom marketing content innovation program’, Jurnal Ilmiah (nama jurnal lengkap, volume, nomor, halaman), Universitas Islam Indonesia.
- Vargas-Arcila, A. M., Caicedo-Muñoz, J. A., Estrada-Solano, F., González-Amarillo, C., Ordonez, A., & Arciniegas, J. L. (2022). EduTVA: Metadata schema for educational audiovisual contents in digital television environments. Future Internet, 14(11), 313. https://doi.org/10.3390/fi14110313
- Villamin, P., Lopez, V., Thapa, D. K., & Cleary, M. A. (2024). A worked example of qualitative descriptive design: A step-by-step guide for novice and early career researchers. Journal of Advanced Nursing, 81(8), 5181–5195. https://doi.org/10.1111/jan.16481
- Wang C-H, Liu GH-W and Yen C-D (2022) Teamwork Competence in Journalism Education: Evidence From TV Organizations’ News Team in Taiwan. Front. Psychol. 13:864243. doi: 10.3389/fpsyg.2022.864243
- Zabel, C., Kunz, R.E., Telkmann, V. and O’Brien, D., (2024). The show must go online: The impact of content and system quality on the usage of television streaming content libraries. Journal of Media Economics, 35(3-4), pp.63-86. https://doi.org/10.1080/08997764.2024.2322825
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- Zhao, H. and Zhou, Y., 2022. Understanding the Mechanism of User Experience Role in Educational Livestreaming Platform. Frontiers in Psychology, 13, p.907929. https://doi.org/10.3389/fpsyg.2022.907929
References
Reference :
Afaf, I., & Marsasi, E. G. (2023). The role of value co-creation in the application of service-dominant logic theory in Odoo innovation marketing programs. JIMEA: Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi), 7(3), 843–866.
Aharoni, M., Teeni-Harari, T. and Eyal, K., (2024). Integrating values into the social learning process: The occupational world in children's television shows in Israel. Journal of Children and Media, 18(4), pp.489-507. https://doi.org/10.1080/17482798.2024.2358948
Baú, V. (2024) ‘Reality TV and civic engagement: Researching the lives of the young Palestinians who ran for “The President”’, Creative Industries Journal, 17(3), pp. 567–587. doi:10.1080/17510694.2022.2161239
Benevento, E., Aloini, D., Roma, P. and Bellino, D., (2025). The impact of influencers on brand social network growth: Insights from new product launch events on Twitter. Journal of Business Research, 189, p.115123. https://doi.org/10.1016/j.jbusres.2024.115123
Combs-Hintze, B. L., Hostetler, J. A., Calleson, C. S., & Bassett, B. L. (2025). Using community-reported data to understand how boat speed affects marine wildlife: An example with the Florida manatee. Ecological Solutions and Evidence, 6, e70058. https://doi.org/10.1002/2688-8319.70058
Culot, G. (2024). Artificial intelligence in supply chain management: A systematic review of empirical studies. Technological Forecasting and Social Change, (article in press).
da Silva, A.; Cardoso, A.J.M. Coopetition with the Industrial IoT: A Service-Dominant Logic Approach. Appl. Syst. Innov. 2024, 7, 47. https://doi.org/10.3390/asi7030047
Dinler, A., Atan, T. and Berberoglu, A., (2022). Factors Affecting the Sustained Market Position of TV Channels: Insights from Audience Preferences. Sustainability, 14(16), p.16138. https://doi.org/10.3390/su142316138
Gurcan, F., Ayaz, A., Dalveren, G.G.M. and Derawi, M., (2023). Business Intelligence Strategies, Best Practices, and Latest Trends: Analysis of Scientometric Data from 2003 to 2023 Using Machine Learning. Sustainability, 15(13), 9854. https://doi.org/10.3390/su15139854
Hongcharu, B. (2024). The changing roles of mass media amidst the growth of the digital media. Cogent Social Sciences, 10(1). https://doi.org/10.1080/23311886.2023.2297721
Ibrahim, A.M. & Marsasi, E.G., 2023. The influence of social media marketing and self-concept on brand loyalty by applying the flow experience theory in Islamic-based online course. Journal of Business Management, 10(1), pp.462–478.
Kasemsarn, K., & Nickpour, F. (2025). Digital storytelling in cultural and heritage tourism: A review of social media integration and youth engagement frameworks. Heritage, 8(6), 200. https://doi.org/10.3390/heritage8060200
Lan, T., Zheng, Z., Tian, D., Zhang, R., Law, R. and Zhang, M., (2021). Resident-Tourist Value Co-Creation in the Intangible Cultural Heritage Tourism Context: The Role of Residents' Perception of Tourism Development and Emotional Solidarity. Sustainability, 13(3), p.1369. https://doi.org/10.3390/su13031369
Manurung, H., Yudoko, G. and Okdinawati, L. (2023) ‘A conceptual framework of supply chain resilience towards sustainability through a service-dominant logic perspective’, Heliyon, 9, e13901. doi:10.1016/j.heliyon.2023.e13901.
Marsasi, E. G., Barqiah, S., Gusti, Y. K., Universitas Islam Indonesia, Universitas Brawijaya, & STIE Widya Wiwaha. (2024). Investigation of the Effects of Social Capital on Information-Sharing Behavior that Drives Gen Z Purchase Intentions through Social Commerce. In Media Ekonomi Dan Manajemen (pp. 42–60).
Marsasi, E. G., Yuanita, A. D., Universitas Islam Indonesia, & Universitas Surabaya. (2023). Investigating the causes and consequences of brand attachment of luxury fashion brand: the role of gender, age, and income. In Media Ekonomi Dan Manajemen (Vol. 38, Issue 1, pp. 71–93).
Mendoza, M.A.D., De La Hoz Franco, E. and Gómez, J.E.G., (2023). Technologies for the Preservation of Cultural Heritage: A Systematic Review of the Literature. Sustainability, 15(2), p.1059. https://doi.org/10.3390/su15021059
Ng, W.-K., Yang, C.-M. and Chen, C.-L. (2024) ‘Value Co-Creation on TV Talent Shows: Cases from Mainland China, Taiwan and Hong Kong’, Journal of Theoretical and Applied Electronic Commerce Research, 19, pp. 249–271. doi:10.3390/jtaer19010014.
O'Driscoll, A., (2022). Documenting the changing cultural values in TV advertising in Ireland from 1960s to 1980s. Creative Industries Journal, 15(1), pp.17-39. https://doi.org/10.1080/17510694.2021.1878668
Pinto, S.d.L., Muniz, J., Jr., Freitas, C.R.d., Dale Luche, J.R., (2025). A Framework for the Innovation Management Capacity: Empirical Evidence from the Porto Digital Cluster in Brazil. Administrative Sciences, 15(5), 191. https://doi.org/10.3390/admsci15050191
Rizma, F. A., & Marsasi, E. G. (2024). The effect of trustworthiness to increase brand trust and purchase intention on social media promotion based on theory of persuasion in Generation Z. Jurnal Manajemen, 15(1), 61–81. https://doi.org/10.32832/jm-uika.v15i1.15766
Royo-Vela, M., Frau, M. & Ferrera, A., 2024. The role of value co-creation in building trust and reputation in the digital banking era. Cogent Business & Management, 11(1), 2375405.
Solekhah, A. A. A., & Marsasi, E. G. (2025). Optimizing Customer Engagement and Satisfaction on Loyalty through Self-Congruity Theory. In Jurnal Manajemen Bisnis (Vol. 16, Issue 1, pp. 19–46). https://doi.org/10.18196/mb.v16i1.24576
Tahir, A.H., Adnan, M. and Saeed, Z., (2024) The impact of brand image on customer satisfaction and brand loyalty: A systematic literature review. Heliyon, 10, p.e36254. https://doi.org/10.1016/j.heliyon.2024.e36254
Tuan, N.M. and Doan, D.T. (2025) ‘Customer value co-creation practices for community well-being in E-commerce platform: An information-based perspective’, Journal of Open Innovation: Technology, Market, and Complexity, 11, 100488. doi:10.1016/j.joitmc.2025.100488.
Ujiati, N.N.R. and Marsasi, E.G. (2024) ‘Implementing value co-creation by developing service dominant logic through Telkom marketing content innovation program’, Jurnal Ilmiah (nama jurnal lengkap, volume, nomor, halaman), Universitas Islam Indonesia.
Vargas-Arcila, A. M., Caicedo-Muñoz, J. A., Estrada-Solano, F., González-Amarillo, C., Ordonez, A., & Arciniegas, J. L. (2022). EduTVA: Metadata schema for educational audiovisual contents in digital television environments. Future Internet, 14(11), 313. https://doi.org/10.3390/fi14110313
Villamin, P., Lopez, V., Thapa, D. K., & Cleary, M. A. (2024). A worked example of qualitative descriptive design: A step-by-step guide for novice and early career researchers. Journal of Advanced Nursing, 81(8), 5181–5195. https://doi.org/10.1111/jan.16481
Wang C-H, Liu GH-W and Yen C-D (2022) Teamwork Competence in Journalism Education: Evidence From TV Organizations’ News Team in Taiwan. Front. Psychol. 13:864243. doi: 10.3389/fpsyg.2022.864243
Zabel, C., Kunz, R.E., Telkmann, V. and O’Brien, D., (2024). The show must go online: The impact of content and system quality on the usage of television streaming content libraries. Journal of Media Economics, 35(3-4), pp.63-86. https://doi.org/10.1080/08997764.2024.2322825
Zhang, J., Li, Y. and Fang, Z., (2025). Two digital divides and income inequality: a global perspective. Journal of Applied Economics, 28(1), pp.1-17. https://doi.org/10.1080/15140326.2025.2568247
Zhao, H. and Zhou, Y., 2022. Understanding the Mechanism of User Experience Role in Educational Livestreaming Platform. Frontiers in Psychology, 13, p.907929. https://doi.org/10.3389/fpsyg.2022.907929